Service Desk Supervisor

Insight Global is seeking a Deskside Support Technician for a leading research-focused organization. This individual will serve as the highest-level deskside support resource, handling complex technical issues while acting as the primary escalation point for the Service Desk. The role requires strong customer-facing skills, the ability to support VIP and executive u , and close collaboration with Desktop Engineering teams. This is a hands-on, onsite opportunity with a clear path to full-time conversion, ideal for someone who enjoys ownership, problem-solving, and making a direct impact on end-user experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• 3+ years of technical support or help desk experience
• Strong deskside support experience (PCs, laptops, peripherals, mobile devices)
• Advanced troubleshooting skills for hardware, software, and basic network issues
• Experience supporting Windows environments (Linux exposure preferred)
• ServiceNow or similar ticketing/call tracking system experience
• Experience providing VIP and Executive-level support
• Ability to work independently and handle escalations
Strong customer service and communication skills


Nice to Have Skills & Experience
• Experience in enterprise or research/academic environments
• Desktop Engineering or endpoint support collaboration experience
• Project support or DSS initiative involvement
• Training or mentoring junior support staff
Server administration or deeper networking knowledge


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.