Service Advisor

Service Advisor Position

Performance Jeep Dodge RAM Centerville seeks professionals holding the title of Service Advisor! You will engage with customers to address vehicle concerns, create work orders, and simplify complex repairs. If you love vehicles and helping others, we invite you to be part of our mission to deliver exceptional customer satisfaction to Every Customer, Every Vehicle, Every Day!

Work Schedule:

• Monday - Friday | 7:30 AM to 5:30 PM
• Leave at 3:30 PM One Day a Week
• One Hour Lunch Break
• Every Sixth Saturday

What We Offer:

• Paid time off
• 401(k) retirement plans with a generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services

Why Choose Performance Chrysler Jeep Dodge RAM Centerville?

• Highest Volume CJDR Location in Both Dayton and Cincinnati, OH!
• Newly upgraded facility
• Brand new employee break room
• Advancement rewards for top performers
• State of the art showroom
• Modernized customer lounge
• New vehicle delivery showcase expansion

Performance Chrysler Jeep Dodge RAM Centerville offers a wide selection of quality vehicles and a commitment to exceptional customer service. Our supportive team fosters a positive work environment and provides ongoing training for employee growth. Join us in delivering excellent buying experiences for Every Customer, Every Vehicle, Every Day!

Responsibilities:

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customers and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a "promise time" for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the "promise time" and why; before the "promised time" for pick up
• Close all repair orders and review with customers as they pick up their automobiles

Qualifications:

• 3+ years of Service (Writer) experience preferred
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• General understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Valid driver's license with a driving record that allows you to drive customers and company vehicles.
• Performance Chrysler Jeep Dodge RAM Centerville is a drug-free workplace

Thank you for considering a career at Performance Chrysler Jeep Dodge RAM Centerville! We're looking for friendly, enthusiastic team players who are passionate about delivering Excellent Service Department Experiences. Consider this an invitation. Let's succeed together!