Service Coordinator

Service Coordinator – Field Service and Customer Operations Location: Dallas, TX Schedule: Monday–Friday, typically from 7:00 a.m. to 4:00 p.m. EmploymentType: Regular, Full-time. Pay Rate: $25.00 - $27.88, depending on experience About WW Cannon WW Cannon is a premier material handling distributor that helps customers keep their operations moving. We support customers through equipment, service, installation, repair, and material handling solutions that require strong coordination between customers, vendors, technicians, warehouse, accounting, and leadership. We are looking for a Service Coordinator who can bring structure, urgency, follow-through, and strong communication to a fast-moving service department. This is not a basic customer service or receptionist role. This position requires someone who can manage details, communicate clearly under pressure, follow up without being reminded, and keep service work moving from customer request through completion and invoicing. About the Role The Service Coordinator plays a key role in the daily operation of the Service Department. This position supports our Customers, Field Technicians, the Service Manager, vendors, subcontractors, warehouse, and accounting by coordinating schedules, work orders, quotes, parts, materials, service updates, and follow-through. The right person for this role is highly organized, customer-focused, comfortable with changing priorities, and able to stay calm and accurate in a deadline-driven environment. Key Responsibilities Service Scheduling & Technician Coordination Coordinate daily service schedules and help manage technician workload. Participate in daily technician huddles to review the schedule, job needs, call-outs, open questions, and parts/material requirements. Communicate with Field Technicians throughout the day to help keep service work moving accurately and efficiently. Escalate jobsite, personnel, customer, or scheduling concerns to the Service Manager promptly. Customer Communication & Service Support Respond to customer inquiries by phone and email with professionalism, urgency, and accuracy. Provide timely updates to customers regarding service appointments, order status, delays, quotes, and job progress. Help resolve customer concerns, damaged product issues, scheduling conflicts, and service-related problems. Represent WW Cannon in a professional, customer-service-oriented manner at all times. Quotes, Orders & Follow-Up Prepare and follow up on service quotes and estimates. Monitor aging quotes, open work orders, and open sales orders to help ensure timely completion. Enter orders and work orders accurately and in a timely manner. Maintain accurate updates in company systems, including ERP/CRM platforms such as NetSuite and HubSpot. Parts, Materials, Vendors & Freight Coordinate parts, materials, equipment, freight, delivery, and vendor follow-up for service jobs. Follow up with vendors on quotes, purchase orders, product availability, shipping status, and delivery timelines. Communicate delays or changes quickly to internal teams and customers. Work with vendors and freight companies to help obtain efficient delivery and cost-effective shipping solutions. Cross-Functional Coordination Coordinate with accounting on down payments, final billing, and completed work orders. Ensure work orders, purchase orders, and related paperwork are properly processed, filed, and routed for invoicing. Support subcontractor setup, scheduling, work status, and completion approval. Assist with warehouse coordination when needed, including pulling orders, scheduling service support for order pulling, loading/unloading, and arranging LTL or FedEx shipments. What Success Looks Like A successful Service Coordinator at WW Cannon is someone who: Keeps schedules, orders, and customer communication organized. Follows through without constant reminders. Understands that small details can create major service delays. Communicates clearly with technicians, customers, vendors, and internal teams. Can balance urgency with accuracy. Takes ownership of open items until they are resolved. Helps the Service Department operate more smoothly, not just react to problems. Required Qualifications Prior experience in service coordination, dispatch, customer service, operations support, order management, or a related field. Strong written and verbal communication skills. Excellent telephone and customer service skills. Strong organizational skills and the ability to manage multiple priorities at once. Comfort working in a fast-paced, deadline-driven environment. Strong attention to detail and follow-through. Proficiency with Microsoft Office, email, and general business technology. Ability to learn and work within ERP/CRM systems. Ability to work independently while also supporting a team. Must be legally authorized to work in the United States. Must be able to pass a pre-employment drug screening and participate in random drug testing in accordance with company policy. Must possess and maintain a valid Texas driver’s license with an acceptable driving record. Must be able to pass a criminal background check where required for access to customer sites, including municipal, government, and defense-related facilities, consistent with applicable law. Strongly Preferred Qualifications Experience coordinating field service technicians, installers, mechanics, maintenance teams, or service crews. Experience with material handling, industrial equipment, dock and door equipment, warehouse equipment, construction, facilities, logistics, or a related industry. Experience preparing service quotes or estimates. Experience with parts, materials, purchase orders, vendors, freight, or work orders. Experience using NetSuite, HubSpot, or another ERP/CRM system. Experience supporting a service department, operations department, or high-volume scheduling environment. This Role May Be a Strong Fit If You Are highly organized and naturally track details. Can communicate professionally with both customers and technicians. Are comfortable asking follow-up questions and pushing for clear answers. Can handle interruptions without losing track of priorities. Like solving problems and keeping work moving. Take ownership when something is open, unclear, delayed, or incomplete. Want to be part of a team where your follow-through directly impacts customer satisfaction and operational success. This Role May Not Be the Right Fit If You Prefer a slow-paced or highly predictable workday. Are uncomfortable following up with customers, vendors, or internal team members. Struggle to manage multiple open tasks at once. Prefer work that does not require urgency, accountability, or frequent communication. Are looking for a basic administrative or call‑center-only position. What We Offer Competitive pay based on experience. Monday–Friday schedule, typically between 7:00 a.m. to 4:00 p.m. Paid vacation time accumulation. Paid sick time accumulation. Average of 8 paid holidays per year. Medical, dental, vision, and prescription insurance. Long-term and short-term disability. SIMPLE IRA with employer matching contribution. Company-paid Chaplain services through Marketplace Chaplains. Thorough onboarding and training/mentor program for new and promoted employees. Monthly employee birthday recognition. Complimentary subscription to SmartDollar, an online financial wellness tool. Opportunities for professional growth and development. Apply If you are a highly organized, customer-focused service professional who can manage details, communicate clearly, and keep work moving in a fast-paced environment, we encourage you to apply for the Service Coordinator position with WW Cannon. WW Cannon is an equal opportunity employer and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr