Business Office Manager

Business Office Manager – Bristol Hospice Are you an organized, detail-oriented professional with a passion for leadership and efficiency? As a Business Office Manager at Bristol Hospice, you’ll play a vital role in ensuring smooth and compliant business office operations while leading a team dedicated to compassionate care. This is more than just an office role—it’s an opportunity to make a real difference. You’ll be the go‑to problem solver, ensuring that financial, HR, and administrative functions run seamlessly so our clinical teams can focus on what matters most: providing exceptional end‑of‑life care. If you have experience in office management, medical billing, human resources, or finance and thrive in a dynamic, people‑focused environment, we want to hear from you! Bristol Hospice is a nationwide industry leader committed to a family‑centered approach in the delivery of hospice services throughout our communities. We are dedicated to the mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn. Responsibilities Manage all business office functions for the locations Maintain confidentiality of patient information Ensure that medical records are accurate, maintained and kept up to date in accordance with regulations of Medicare and the Policy and Procedure Manual Act as a liaison with patients, families and staff Ensure that office personnel perform their duties as they pertain to office responsibilities, IDT and billing responsibilities Ensure billing data is input accurately and in a timely manner Ensure that medical equipment and supplies are ordered, and accurate records are maintained Ensure that staff is informed of any changes and/or updates regarding admissions, discharges, visits, schedules, and clinical meetings as directed by the Program Director, the Director of Clinical Services and/or the Administrator Track admissions, discharges, IDTs, certifications and re‑certifications on all patients Ensure that accurate mailing lists are updated of employees, patients, volunteers, Medical Directors, physicians and nursing facilities; forward any changes to the Corporate Office Collect and monitor payroll information for processing and submission to the payroll office Provide new hire orientation and ensure all processes are completed accurately and in a timely manner including, but not limited to, setting up of personnel files, equipment, keys, benefits, training and skills competencies Perform other necessary functions/duties as assigned by the Executive Director and/or the Administrator Act as point of contact with local nursing homes and other vendors for business office related issues May be required to supervise assigned personnel and volunteers including, but not limited to, hiring, firing, evaluating, training, mentoring, scheduling and assigning tasks Perform all other duties as assigned Skills & Qualifications Strong office management and communication skills Ability to establish and maintain effective working relationships Maintain a positive, friendly, and professional attitude Ability to perform a variety of tasks in a fast‑paced environment Proficient in Microsoft Office Programs including Word and Excel Ability to learn new software programs quickly and efficiently Office Management Experience – Must have two (2) years of experience in office procedures with medical billing, human resources, or finance experience preferred Benefits Advanced training programs Competitive salary commensurate with experience, plus generous incentive bonuses Mileage Reimbursement Expense Account Medical, Dental, Vision, Life Insurance and more HSA & 401(k) available Paid Time Off and Paid Holidays Tuition Reimbursement EEOC Statement: Bristol Hospice is an equal‑opportunity employer. Our success depends on our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics. #J-18808-Ljbffr