BPO Senior Director

BPO Senior Director

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Senior Director to join our team.

We are seeking a dynamic and highly experienced Senior Director to lead our BPS Banking & Financial Services (BFS) industry domain. This executive-level role is ideal for a strategic leader who excels in operational oversight, client engagement, organizational leadership, and business growth. The Senior Director will guide multiple departments, drive strategic initiatives, manage large-scale client programs, and serve as a thought leader within NTT DATA.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Salary for this role is $160,000 per year

Key Responsibilities

Strategic Leadership & Operations

• Provide direction, guidance, and oversight for operations, administration, and results across a major department or multiple departments.
• Establish operational objectives for managers and professional teams across assigned business areas.
• Develop and execute comprehensive strategic and operational business plans for the department.
• Make critical decisions that directly impact financial operations, performance, and business outcomes.
• Advise executive leadership teams on evolving market conditions and needed internal adjustments.

Client & Engagement Management

• Lead and manage staff for large, complex client engagements within the BFS industry.
• Demonstrate exceptional leadership, interpersonal ability, and client relationship management.
• Act as a business leader for new business development, sales support, and delivery of new client engagements.
• Serve as an internal and external expert in addressing complex organizational business challenges.

People Leadership

• Model exceptional communication, influence, and leadership capabilities.
• Build and inspire high-performing teams while fostering a culture of excellence, accountability, and collaboration.
• Provide mentorship and organizational guidance to managers and senior professionals.

Operational & Financial Acumen

• Apply expert knowledge of project management principles and methodologies.
• Demonstrate advanced analytical and problem-solving capabilities.
• Own budgeting, financial management, and P&L responsibilities.
• Develop complex operational and strategic plans that support long-term business success.
• P&L Growth responsibility.

Additional Requirements

• Ability to physically perform general office duties, with or without reasonable accommodation.
• Commitment to supporting the BPS BFS Industry Domain.

• Proven experience to balance revenue objectives with customer needs, resulting in sustained client relationships

Qualifications

Required

• 15 years of relevant industry experience with increasing levels of responsibility.
• 7 years of managerial or leadership experience overseeing teams or departments.
• Undergraduate degree or equivalent combination of education and experience.
• Demonstrated experience leading large-scale client programs and business operations.
• Expertise in project management, consulting methodologies, and operational execution.

• Graduate degree (MBA or related field).
• Experience within the BPS BFS domain or related financial services sectors.

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check.

This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.

Remote Working and Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technology

• NTT DATA will provide a computer and headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Remote employees must adhere to all technical support procedures and protocols.
• Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

• Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
• The workspace must be a permanent, unencumbered location used daily for work.
• Employees must work with minimal distractions that do not interfere with business operations or service delivery.
• Ideally, the workspace is isolated from other household members and used exclusively for job duties.
• Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
• Employees must work from the same location consistently unless prior approval is obtained.
• If a change in work location is necessary:
• The new location must meet all Remote Workspace and Technology Requirements .
• Notification to NTT DATA Management is required before relocating