Front Desk Agent (Seasonal)

Job Description

Job Description

Position OverviewWe are proud to provide the upmost customer service to guests of all ages. We focus on understanding the needs of our guests and communicating effectively to deliver results.Key ResponsibilitiesOversee front desk operations, reservation software, and check-in/check-out proceduresGreet guests with a friendly and professional welcomeAddress guest inquiries, complaints, and requests quickly and effectivelyFollow up with guests to gather feedback and ensure satisfactionManage room reservations and update property management system accuratelyModel the Scout Oath and Law in daily interactionsMaintain a clean, organized, inspected, neat, and safe work areaPerform additional duties assigned by SBR leadershipAbide by policies and procedures outlined in the SBR staff handbookQualificationsMinimum age: 18+Required: Proficient computer skills. (Word, Excel, POS systems, reservation software)Preferred: Experience in hospitality fieldExceptional organizational and prioritization skills; must be a self-starterWilling to become a registered Scouting America member (includes background screening)Comfortable using Microsoft Teams for daily work-related communicationPhysical & Practical RequirementsAbility to stand, walk, and hike up to 4 hours daily and ability to lift/move up to 25 poundsComplete the Annual Health and Medical Record, including height/weight guidelinesHousing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55Desired TraitsHigh emotional intelligence (such as self/social awareness and team dynamics)Positive and cheerful attitude with a strong customer-service focusAdaptability in a fast-paced environment with ability to learn/develop hard and soft skillsAbility to connect with individuals from diverse age groups, maturity, and backgrounds