Move Coordinator

Move Coordinator – JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Move Coordinator is responsible for delivering seamless office move experiences that prioritize customer satisfaction and operational excellence. This role manages the complete move lifecycle—from initial planning and coordination through post-move follow-up—ensuring transparency in communication and accurate reconciliation of all move-related costs. You'll serve as the central point of contact for small and large office relocations, partnering with internal stakeholders, vendors, and clients to execute flawless transitions. This position plays a critical role in supporting JLL's commitment to exceptional workplace services and contributes directly to employee productivity and satisfaction during office changes.

Please note: This is a highly data-intensive role. Success in this position requires diligent tracking, managing complex move matrices, analyzing spatial and seating data, and maintaining high database accuracy to support ongoing reporting and real-time decision-making.

What your day-to-day will look like:

Customer Experience Management

• Manage new hire onboarding information and coordinate with administrators and managers to ensure smooth transitions
• Conduct detailed planning sessions with admins and team managers to guide them through move logistics, blocking strategies, and relocation details
• Maintain and update the move matrix with comprehensive customer information and technical requirements
• Assess cubicle conditions, order missing parts, and coordinate ergonomic adjustments
• Review and validate move lists, identifying and resolving potential issues proactively
• Analyze furniture layouts and determine optimal locations for files, storage, and mobile workstations
• Distribute move materials including boxes, labels, pin-ups, and detailed move instructions
• Serve as the primary liaison between internal teams and move vendors, communicating desk additions and last-minute seating changes

Move Execution

• Schedule moving vendors and coordinate security access, including badging requirements
• Arrange disconnection and reconnection of IT equipment, servers, printers, and phone systems
• Manage on-site check-out and check-in processes, ensuring all personnel are properly located
• Provide on-site supervision for all vendors and customers throughout the move day
• Conduct post-move walk-throughs and coordinate necessary adjustments with vendors
• Arrange vendor services for power and data installation as required
• Submit service tickets for space cleaning, key distribution, and furniture placement

Post-Move Support & Administration

• Deliver welcome communications with new location information and site services details
• Resolve issues related to lost or misplaced items
• Coordinate vendor services for scrap removal, furniture recycling or reuse, and excess chair removal
• Schedule pickup of crates and moving boxes
• Update seat assignments following projects and incremental moves for accurate reporting
• Complete special projects and administrative duties as assigned

Required Qualifications:

• Minimum 3 years of experience in a corporate environment
• Strong customer service and hospitality orientation with proven ability to build rapport
• Excellent written and verbal communication skills with confidence in client-facing interactions
• Proficiency with information technology tools and platforms
• Strong analytical and organizational capabilities
• Professional presentation skills and executive presence
• Comfort level conversing with client managers and senior stakeholders

Preferred Qualifications:

• College degree (preferred but not required)
• Experience pulling and interpreting data for reporting and analysis
• Basic project management skills and methodology knowledge
• Proven track record in customer relations and vendor relationship management
• Familiarity with workspace planning and office move coordination

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

54,800.00 – 67,200.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site – Playa Vista, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay