Grief Team Coordinator

Grief Support Services Coordinator

Join a mission-driven team where compassion meets purpose. If you're passionate about grief support, emotional wellness, and bringing comfort when it's needed most, we invite you to be part of a team that truly changes lives.

The Alive Hospice Grief Support Services Coordinator is responsible for the coordination of the department's client referral and intake process; support group organization; information technology needs; community and professional speech/training requests; supervision of volunteers; as well as assisting the Director with special event and program development within the agency for grief services clients and for community outreach.

Essential Duties and Responsibilities

1. Responds to all GriefLine phone calls, email inquiries, and web interest forms, documenting a summary of each inquiry according to department procedure
2. Coordinates scheduling of new individual counseling appointments, completing an initial client intake and provides them with information related to grief counseling policies
3. Greets Grief Center guests, accepts deliveries and answers general questions guests may have about the counseling process and other program offerings
4. Enters Social Work referrals into scheduling software, contacting the referred, and documenting the progress of each referral according to department procedure
5. Assists Director with monthly Social Work audit log
6. Coordinates the process for registering all adult participants in grief support groups, workshops and special events
7. Orders, maintains and organizes supplies and program materials for Grief Services
8. Reserves meeting rooms for support groups and events
9. Collects materials from facilitators at completion of adult support groups, enters data for statistical reports, and maintains archival files
10. Coordinates monthly bereavement mailings, including preparing mail merges, coordinating the team of mailing volunteers, and participating fully in the process
11. Prepares mail merge for Memorial Service invitations and other special events
12. Maintains updated departmental forms and educational handouts and keeps front lobby presentable
13. Collects grief services revenue from Nashville location Grief Counselors, processes and enters into ClinicTracker, delivers to revenue cycle, and utilizes BillingTracker functions to transition appointments, apply payments and generates patient invoices.
14. Maintains EventBrite listings for adult grief support programs
15. Collaborates with Director and Family and Children's Program Manager to prepare the monthly event calendar and provides to Communications Department for marketing purposes
16. Other duties may be assigned

Requirements

Bachelor's degree (B.A.) in mental health, family studies or related field and minimum two years related experience and/or training; or equivalent combination of education and experience.

Reliable transportation with current driver's license and automobile insurance as required by Tennessee State Law.