Customer Support Specialist - HVAC Services

Job Description Job Description We are seeking a highly motivated and organized individual to join our team as a Client Support Specialist . In this dynamic role, you will be the central point of contact for client service requests related to HVAC and Plumbing maintenance and repairs. You’ll play a key role in ensuring timely, efficient, and professional service delivery by coordinating between clients and our field technicians.
Key Responsibilities
Receive, document, and prioritize incoming service requests from clients.
Schedule and assign service and preventative maintenance work to technicians.
Communicate effectively with clients and technicians to ensure smooth service operations.
Balance daily priorities in a fast-paced environment to meet client needs.
Maintain accurate records and follow up on service progress.
Ensure that estimating teams complete work order recommendations on time.
Review and approve proposals, manage HVAC materials procurement, negotiate pricing, and track orders to avoid delays.
Verify job costs match estimates and ensure timely closing and billing.
Qualifications
Strong geographical knowledge of the Baltimore Metropolitan Area.
Excellent organizational and communication skills.
Professional phone etiquette and a customer-first mindset.
Ability to manage multiple tasks and remain calm under pressure.
Sound judgment and problem-solving skills.
High school diploma required; 5+ years of related trade experience preferred.
Join a team where your coordination skills and customer service mindset make a real impact every day.
Company Description Knott Mechanical provides Commercial HVAC, Plumbing, and Building Automation services to a diverse group of clients in the Greater Baltimore Area. The successful candidate will be joining a great company! Company Description Knott Mechanical provides Commercial HVAC, Plumbing, and Building Automation services to a diverse group of clients in the Greater Baltimore Area. The successful candidate will be joining a great company!