Supervisory Medical Support Assistant

Supervisory Medical Support AssistantThe Supervisory Medical Support Assistant oversees and directs MSA staff at medical centers and/or outpatient clinics, holding full supervisory and administrative responsibilities. Key duties include assigning work, evaluating staff performance, addressing complex issues to ensure patient services, recommending operational improvements, identifying training needs, making hiring decisions, and administering disciplinary actions. The Supervisory MSA extracts and analyzes data to support performance reporting for senior management and manages a broad and complex scope of responsibilities with administrative independence. Working collaboratively in an interdisciplinary care setting for both Primary Care and Specialty Clinics, the Supervisory MSA ensures timely and appropriate patient care by maintaining clinic appointment schedules and implementing contingency plans when necessary. They uphold patient safety standards by verifying proper identification and ensure demographic information is accurate and current. Additional duties include overseeing the collection and updating of health insurance information, supporting revenue processes, and promoting veteran utilization of MyHealtheVet (MHV). The Supervisory MSA also serves as a front-line resource, setting a positive tone for healthcare service delivery through professionalism, tact, and effective communication with veterans and their families. They ensure that health records are properly integrated into the Computerized Patient Record System (CPRS), respond efficiently to inquiries, and train staff in VHA scheduling requirements. Responsibilities also include ensuring accurate appointment scheduling, daily review of clinic consults and reminders, and addressing access issues as they arise. The Supervisory MSA participates in team meetings, manages workflow priorities, and assists with other programs such as the Beneficiary Travel Program and Health Benefits, as needed. This role requires organizational skills, and the ability to adapt to shifting priorities in support of high-quality patient care.