Customer Care Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Paid Holidays
• Health Insurance Reimbursement
• SIMPLE IRA Retirement Account Match
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

WHAT'S POSSIBLE HERE
Strong performers in this role who stay engaged with clients and embrace cross-selling opportunities can realistically earn $60–80K with base, bonus, and production. This isn’t a call center — it’s a career.
— Jim Cahlik, Agency Owner

| Base Salary $40,000 – $50,000 | With Bonus & Production Up to $80,000 | Licensing Paid by Agency

About the Role

We’re a growing State Farm agency in North Ridgeville, Ohio looking for a dependable, people-first Customer Service Representative to join our team. You’ll be the backbone of our client experience — handling policy changes, billing questions, renewals, and day-to-day service needs with accuracy and care.

This is a ground-floor opportunity at an agency actively expanding. Strong performers who develop client relationships and embrace cross-selling will see their income grow alongside their skills.

What You’ll Do
— Handle inbound client calls, emails, and walk-ins with professionalism
— Process policy changes, endorsements, and billing requests accurately
— Support account managers and the agency owner with client needs
— Maintain client records and follow up on outstanding items
— Identify cross-sell opportunities and assist with quoting as you grow

What We’re Looking For
— Strong communicator — phone, email, and in person
— Detail-oriented and organized under pressure
— Positive attitude and team-first mentality
— Insurance license preferred but not required — we’ll pay for your licensing
— Prior customer service, banking, or insurance experience is a plus

Why Join Us
— Competitive base salary $40,000–$45,000 depending on experience
— Performance bonuses and production pay — top CSRs reach $60–80K
— Paid licensing and continuing education
— Real mentorship — not just a job description
— A team that’s growing, not standing still
— North Ridgeville location — convenient to Lorain and Cuyahoga counties

| Ready to apply? Submit your resume through our careers portal. We review every application personally.