Scheduling Specialist

Remote Customer Service & Scheduling Specialist (HVAC) Become a part of the Mallard Heating & Air team. Fully Remote | Full-Time Flexible Mallard Heating & Air is looking for a reliable and professional Remote Caller to join our growing team. This role is essential to our day-to-day operations and customer experience, serving as the first point of contact for our clients. Responsibilities Answer inbound calls and provide excellent customer service Schedule service appointments accurately and efficiently Perform outbound calls during downtime to generate and confirm appointments Maintain organization of schedules, customer information, and follow-ups Represent Mallard Heating & Air with professionalism and a positive attitude on every call What We're Looking For Strong communication and customer service skills Ability to stay calm and professional in fast-paced or high-pressure situations Highly organized and detail-oriented Self-motivated with the ability to work independently in a remote environment Comfortable handling both inbound and outbound calls Compensation & Growth Hourly base pay plus performance-based pay per scheduled call Opportunity for advancement within a fast-growing company Flexible full-time schedule If you are dependable, driven, and looking for a remote role with real growth potential, we'd love to hear from you. #J-18808-Ljbffr Mallardhvac