Telecom NOC (Network Operations Center) Technician

Smart IT Frame

Telecom NOC (Network Operations Center) Technician Job Description: This is a Telecom NOC (Network Operations Center) Technician role with a focus on Mavenir IMS or Ericsson IMS platforms . Long Term Contract Overview The candidate will perform 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation. Leadership and mentoring NOC staff are expected, combining hands-on operations with SME-level guidance. Responsibilities Handle 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation. Provide leadership and mentoring to NOC staff; deliver SME-level guidance. Mandatory (Must-Have) Qualifications Telecom/Network Protocols: GSM, UMTS, LTE, IP, Messaging NOC Operations & Outage Management Optional / Good-to-Have Automation tools experience Troubleshooting bridges/escalations (NCI/ATAC) Serve as SME for IMS/Telecom platforms (Mavenir/Ericsson) Monitor KPIs, alarms, degradations, and escalate issues proactively Manage outages (localized → network-wide) and lead troubleshooting bridges Coordinate maintenance/break-fix activities with internal teams/vendors Support capital program deployments with alarm triage and break-fix execution Perform pre- and post-deployment validations to ensure network stability Work Schedule and Travel 10-hour shifts Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours Seniority level Associate Employment type Contract Job function Information Technology Industries Telecommunications #J-18808-Ljbffr Smart IT Frame

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Vacancy posted 4 days ago

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