Line & Ramp Lead

Position Summary The Line & Ramp Lead is responsible for supporting daily shift operations, meeting customer service expectations, and ensuring base requirements are fulfilled in accordance with Jet Aviation policies and procedures. This role provides shift leadership and supports the training and development of the Line Services team while also actively performing line service duties as part of the team. The Line & Ramp Lead is expected to lead by example, delivering safe, efficient, and high-quality service while helping maintain operational standards and supporting the overall success of the base. Work Schedule & Compensation Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. We formally operate 24 hours daily, 7 days weekly. B Shift (3PM-11PM) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve. Training for this role is expected to last approximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift. The posted salary range reflects the baseline compensation for this exempt position in the applicable regional market and does not include any additional premiums. The baseline range for this non-exempt position will be as follows: $25 – $30 hourly, plus a performance-based bonus up to 5% of annual salary. Working knowledge of general aviation and corporate aircraft refueling and towing procedures. Strong written and verbal communication skills in English. High school diploma or GED required. Two to four years of relevant experience required, including at least two years as a Line Service Technician and/or in a training role; equivalent education and experience may be considered. Must be at least 18 years old and maintain a clean driving record. Ability to work flexible hours, perform in varying weather conditions, and meet physical job requirements. Must be able to obtain NATA Line Service certification, an MVOP within 30–60 days of hire, and an Airport ID Badge within 30 days of hire. Self-motivated, results-oriented, and able to work independently with limited supervision. Capable of assuming leadership responsibilities in the supervisor’s absence. Professional, customer-focused, and committed to delivering an excellent experience for both customers and colleagues. Dedicated to quality, excellence, and representing Jet Aviation professionally. Demonstrates commitment to Jet Aviation’s core values of Trust, Honesty, Alignment, and Transparency. Main Responsibilities Support daily oversight of shift operations, including reviewing team timecards, assisting with schedule coordination, and monitoring overtime usage. Serve as the primary point of contact for shift communications and help implement management directives, operational priorities, and required team training. Lead day-to-day flight line operations in accordance with established Line and Ramp Services procedures, including aircraft fueling, towing, hangar stacking, ramp parking, service equipment handling, and general facilities upkeep. Promote and enforce compliance with all safety policies and procedures, providing direction to team members and supporting operational leadership in the Senior Manager’s absence. Marshal aircraft during arrivals and departures using standard hand signals and safe operating practices. Assist with aircraft and hangar cleaning activities as required to support operational readiness and service standards. Represent Jet Aviation professionally and consistently, both internally and externally, in alignment with company values and expectations. Qualifications Working knowledge of general aviation and corporate aircraft refueling and towing procedures. Strong written and verbal communication skills in English. High school diploma or GED required. Two to four years of relevant experience required, including at least two years as a Line Service Technician and/or in a training role; equivalent education and experience may be considered. Must be at least 18 years old and maintain a clean driving record. Ability to work flexible hours, perform in varying weather conditions, and meet physical job requirements. Must be able to obtain NATA Line Service certification, an MVOP within 30–60 days of hire, and an Airport ID Badge within 30 days of hire. Self-motivated, results-oriented, and able to work independently with limited supervision. Capable of assuming leadership responsibilities in the supervisor’s absence. Professional, customer-focused, and committed to delivering an excellent experience for both customers and colleagues. Dedicated to quality, excellence, and representing Jet Aviation professionally. Demonstrates commitment to Jet Aviation’s core values of Trust, Honesty, Alignment, and Transparency. Benefits Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks: Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts. Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards. Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%. Continued Education Perks: Tuition Reimbursement for approved CE pursuits. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those an employee must meet and encounter to successfully perform the essential functions of this role. While performing the duties of this position, the employee is regularly required to use hands and fingers to handle, feel, and reach. The employee is frequently required to stand, walk, and sit, and may occasionally be required to climb, balance, kneel, crouch, or crawl. The role frequently requires lifting and/or moving up to 25 pounds and occasionally lifting and/or moving up to 50 pounds overhead. This position also requires specific visual abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to work in both a heavy maintenance environment and upscale customer-facing areas. The work environment is generally moderate in noise level, with occasional exposure to high noise levels during aircraft arrivals and departures. The role frequently involves exposure to vibration and occasional fuel fumes. Employees must be willing and able to work in all types of weather conditions. Hangar environments may be extremely hot or cold depending on the season. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr handwerker