Lead Dispatcher - Customer Service Rep

$20 - $22 per hour

Lowe Plumbing Service

Job Description

Make your mark as a full-time Lead Dispatcher - Customer Service Rep with Lowe Plumbing Service in Claremore, OK!

Job Snapshot:

Pay: $20.00 - $22.00 per hour

Schedule: 7:30 am to 5:00 pm

Benefits: Health insurance, performance bonuses, PTO, paid holidays, available overtime, and paid vacation after one year

What We're Looking For:

4-year degree
Microsoft 365 and Google Workspace proficiency
Excellent organizational skills, time management abilities, and attention to detail
Professional communication skills and comfort with speaking over the phone
Preferred - 1+ years of work experience in an office or customer-facing environment
Preferred - Experience using ServiceTitan or a similar field management software

The Work You'll Do:

Our Lead Dispatcher - Customer Service Rep keeps the daily jobs running smoothly and helps ensure customers receive prompt assistance. You're the friendly person who greets customers when they call, email, or text the office in need of quality plumbing services. You'll speak with customers about their needs and schedule services based on urgency. We'll provide you with scripts you can follow to help make customer interactions easy. Throughout the day, you'll monitor the dispatch board and communicate with the technicians to make sure everything is on schedule. Your upbeat personality and dedication to customer service will help make every day a great one!

The Bigger Picture:

At Lowe Plumbing Service, we embody the spirit of a small, family-owned business while ambitiously planning our future growth and expansion. For over five years, we've been delivering exceptional customer service and completing top-notch projects for residential and commercial clients. From general maintenance to complex repairs and installations, no problem is too big or too small for our talented team. That's why our motto is "If it doesn't flow...call Lowe!" Joining us means becoming part of a trustworthy, growth-oriented team where we work together to take excellent care of our customers!

Let's Get Started: You're minutes away from applying to the future that you deserve! Just fill out our initial application to become our Lead Dispatcher - Customer Service Rep.

Must have the ability to pass a background check and drug screening test.

Job Posted by ApplicantPro

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Vacancy posted 2 days ago

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