Business Servies Representative

Business Services Representative

Classification: Non-Exempt

Salary: $52,000/yr

Scope of Position

The Business Services Representative (BSR) responds to employers who want to connect with our system of record and will also connect employers to the PA CareerLink. This role is responsible for supporting employer partnerships, coordinating, and attending rapid response events at employer sites, and assisting with center-based hiring and recruitment events. The BSR operates across multiple PA CareerLink locations throughout the city and serves as a liaison between employers, dislocated workers, and System-Wide Special projects. In addition to any request by PA CareerLink, this position will provide staff assistance services to employers that are interested in working with PA CareerLink, and customers.

Essential Functions

Provide staff assistance services to employers that are interested in working with PA CareerLink and their customers

To support all PA CareerLink centers in achieving their employment goals for customers

Make sure that employers have their business profile approved in CWDS

Verify, validate, and approve job postings

Support hiring events/ job fairs and information sections with employers from PA CareerLink

Support PA CareerLink centers with hosting local career fairs

Monitor scam preventions

Maintain a good relationship on behalf of the PA CareerLink with employers to ensure employers have access to candidates in the workforce system

Identify employers that aligned with special projects workforce initiatives assigned in support PA CareerLink

Support rapid-response activities, including layoff events, employer site visits, and support for the dislocated workers

Maintaining an ongoing knowledge of industry trends and labor market information to inform employers and PA CareerLink staff

Ensures accurate documentation of employer interactions, job postings, referrals, and event outcomes

Represents PA CareerLink in community and employer-facing activities, promoting workforce programs and services

Participate in monthly meetings with all PA CareerLink centers Business Services staff to discuss employer engagement strategies, placement goals, priority industries, and workforce development opportunities

Maybe co-located at PA CareerLink centers as assigned

Documents all employers' activities in CWDS and/or other systems identified

Maintain ongoing knowledge of industry-specific job postings for sharing and distribution across the system

Requires flexibility for off-site events, employer meetings, and occasional evening or non-traditional hours

Education and Experience Requirement

High school diploma required, associate degree or some college preferred

Provide excellent Customer Service

Must be comfortable delivering presentations to large and small groups

Strong interpersonal, communication, and organizational skills

Proficient in Microsoft Office applications, including Excel (intermediate to advanced level)

Strong data collection, data entry accuracy, and reporting skills

Must be able to work independently with little or no supervision

Must be able to work flexibly with scheduling and workload changes

Must be comfortable with frequent local travel throughout the City of Philadelphia

Valid Driver's License, clean driving record, and reliable vehicle required

Able to work fully onsite, in a hybrid environment, or at employer sites as needed

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.