Customer Experience Representative

Job Description

Job Description

Pay Rate: $21.00 - $23.00 / hour

Job Type: Full-time

Work Arrangement: Hybrid (Scheduled days in-office combined with work-from-home options after initial training)

About the Role

Are you a proactive problem-solver who excels at balancing analytical thinking with exceptional communication? We are seeking a Customer Experience Representative (CXR) to join our team. In this vital consulting role, you will manage a portfolio of customer accounts, drive proactive collection efforts, and resolve complex customer issues.

This position requires excellent organizational skills, time management, and critical thinking to maintain high-level internal partnerships while ensuring our customer relationships remain solid, productive, and valued.

What you have:3–5+ years of progressive experience in one or more of the following areas:

• Customer Experience analytics

• Credit & Collections analytics

• Financial or operational reporting

• Business or data analytics in a complex, matrixed organization

• Demonstrated experience creating recurring and ad-hoc reports, dashboards, and analytical insights for leadership.

• Hands-on experience working with large datasets and translating data into actionable business insights.

• Experience supporting cross-functional teams, including Credit, Collections, Customer Service, Finance, or Sales.

• Proven ability to independently manage multiple priorities, projects, and deadlines.

Opportunity for temp to hire early if candidate is successful !!INTERESTED? APPLY NOW! salary: $21 - $23 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Portfolio Management & Collections

• Prioritize portfolios to maximize collections, secure timely remittances, and resolve past-due invoices.

• Identify account risks, analyze AR trends, and monitor delinquency indicators.

• Perform routine daily reviews and releases of sales orders.

Problem Solving & Dispute Resolution

• Investigate and resolve account errors, billing/pricing discrepancies, cylinder assets, and cash applications from initiation to final resolution.

• Research complex account issues to thoroughly understand underlying data and trends.

Strategic Collaboration & Escalation

• Maintain quality relationships with branch, account, district, and national managers to support collection efforts without impairing customer relations.

• Recognize significant credit risks and proactively escalate critical matters to the AR Supervisor and collections management.

Administration & Documentation

• Maintain meticulous, organized records of all communications and follow-up actions.

• Take extreme ownership of account maintenance, including handling undeliverable mail and updating details.

• Execute special projects and other duties as assigned.

Skills

• Commercial Collections
• Credit & Collections

Qualifications
• Years of experience: 3 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on ziprecruiter.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.