Front Desk Agent

Front Desk Agent

Location: Arlington, VA 22203

Job Summary

We are seeking a friendly and professional Front Desk Agent to join our team in Arlington, VA. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming check-in and check-out experience.

Key Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently using the property management system.
• Answer phone calls, respond to inquiries, and provide information about the property and local area.
• Handle guest requests, complaints, and resolve issues promptly to ensure guest satisfaction.
• Maintain accurate records of reservations, payments, and guest information.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any issues are addressed.
• Process payments and maintain cash drawer with accuracy.
• Ensure the front desk area is clean, organized, and presentable at all times.

Qualifications

• High school diploma or equivalent required; additional education in hospitality is a plus.
• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with property management software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Availability to work flexible hours, including evenings, weekends, and holidays.