Front Desk Agent

Join Our Team at Residence Inn Arlington Courthouse

Are you looking for a fulfilling career in a modern, eco-friendly environment? The new Residence Inn Arlington Courthouse offers all the comforts of home while leading the way in green practices and awareness by meeting Arlington County LEED requirements. Located in the vibrant Courthouse Village, our hotel is just a short walk from a variety of restaurants, shopping, entertainment, and recreational facilities.

With the Courthouse Metro stop only steps from our door, traveling to and from work anywhere in the Washington DC area is a breeze. As part of our team, you'll enjoy a supportive and collaborative work atmosphere, where every member plays a crucial role in delivering an exceptional guest experience.

Front Desk Agent

Salary Range: $16.00 - $17.00 per hour

Position Summary

Front desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations, provide information and services to guests, and receive payment for services.

Essential Functions:

• Check guests in and out of the hotel according to hotel and/or brand standards.
• Inform guests about the hotel's facilities, policies, and procedures. Provide tourist information to guests.
• Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify, and cancel guestroom reservations.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
• Perform cashier duties, cash traveler's checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain the cleanliness of the Front Office area.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Core Skills & Abilities

• Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 2535 pounds
• Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
• Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
• Strong communication and interpersonal skills, with the ability to engage guests and team members effectively

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

* Minimum 32 hours/week to qualify

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.