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Tax Office Assistant

This role assists visitors in the office, answers phones, answers questions and educates taxpayers on the process of appealing and exemptions available along with the qualifications for them.

Examples Of Duties

1. Greeting and assisting customers and patrons upon entering the office. 2. Assisting taxpayers in the process of appealing and with paperwork needed for exemptions. 3. Directing people to the correct department. 4. Answering telephones, responding to visitors, direct them or assist them with the functions of our office, appeals, exemptions, etc 5. Must be able to handle difficult people. 6. Time management 7. Organizational skills 8. Focus on details 9. Organizational skills. Filing neatly and orderly. 10. Putting things in numeric order. 11. Use of Microsoft office.

Typical Qualifications

1. Dealing with unhappy customers in a calm manor and educating them on Exemptions and the Real Estate tax process. 2. Excellent listening skills, communication skills. 3. Good phone etiquette. 4. Good customer service. 5. Patience with the public.