Residential Coordinator/Front Desk Staff-Willow Landing

Job Description

Job Description

POSITION SUMMARY

The Residential Coordinator (RC)- Willow Landing is the first contact for residents, emergency personnel, and visitors arriving at the building. Residential Coordinator (RC) will answer the phones, direct visitors, view surveillance cameras, conduct security rounds at the building, perform light cleaning duties and assist the Team Lead Residential Coordinator with other day-to-day administrative tasks as required. This is a 32-hour per week, full time position with benefits.

ESSENTIAL RESPONSIBILITIES

• Answer incoming phone calls and act as the first point of contact for Emergency Calls
• Engage with residents, visitors, commercial tenants, and emergency personnel
• Monitor Cameras and document incidents as necessary
• Monitor visitors coming in and out of the building and pay close attention to ?unwanted or questionable? visitors
• Conduct rounds through the campus during evening, overnight, and weekend shifts
• Respond to crisis that occur during the shift and log daily activities and notable happenings
• Establish a rapport with EMS, Fire, and Police that respond to the building and follow crisis response procedures including escorting emergency services to an identified unit
• Complete all incident reporting documentation and program reporting
• Provide administrative assistance including data entry, paperwork processing, filing, and shredding as needed
• Coordinate bus usage and other transportation need as appropriate
• Coordinate building issues with Team Lead
• Assist residents with lockouts, phone calls, general administrative assistance
• Maintain an activity log during shift
• Light custodial duties to maintain office space and common areas
• Receive and enter all Maintenance Requests reported during shift
• Assist residents with scheduling transportation and accessing basic information and referrals
• Receive and log deliveries
• Other duties as assigned

Health, Safety, & Compliance

• Use de-escalation techniques when engaging with upset residents
• Ensure that you are aware of resident issues
• Implement Safety Plan response procedures and guidelines.
• Actively participate in and support resident participation in health and safety practices and accident prevention. Report noted hazards in accordance with maintenance guidelines
• Maintain office work environment in a clean, organized, and safe manner
• Conduct shift inspections of work areas for unsafe conditions and remove SHARPS
• Ensure all accidents are reported to Team Lead and Operations Manager/Program Director
• Participate in all mandatory meetings and training courses to meet training goals
• Use all required safety devices and personal protective equipment

Agency Standards

• Demonstrate positive work attitudes and habits
• Act as a role model for vocational success for residents
• Maintain a clean and neat appearance consistent with agency standards
• Responsible for understanding and adhering to RUPCO Inc.?s applicable program rules, regulations and policies. Keep abreast of any changes or modifications to policies or regulations.

Salary: $21 hourly

REQUIRED QUALIFICATIONS

Education:

• High School Diploma or equivalent is required

Experience:

• 1-3 years of customer/client service experience
• 1-3 years of experience in the human services field preferred

Skills:

• Ability to communicate effectively, both orally and in writing
• Experience with de-escalation techniques in social settings
• Effective interpersonal skills
• Ability to work with diverse groups
• Ability to organize, work independently, negotiate and solve problems
• Basic computer literacy

BONA FIDE WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requests for reasonable accommodation will be reviewed per ADA standards.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; under hand to finger, handle, or feel; and reach with hands and arms. This position may require the employee to bend, kneel, stoop, crouch, crawl, or climb. The position requires frequent lifting up to 20 pounds.

Affirmative Action & EEO Statement: It is the policy of RUPCO Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company?s equal employment opportunity policy, RUPCO Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.