Automotive Fixed Operations Manager (Raleigh, NC)

For a quick application text APPLY1 to 82174

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

As a Fixed Operations Manager, your essential job functions include:

Leadership (30%)

• Create a positive and productive working environment consistent with Dent Wizard’s core values.
• Lead, coach, and develop a team to drive productivity and retention.
• Drive a culture of coaching through on-the-job engagement and formalized training to support technician engagement and retention.
• Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs.
• Provide timely feedback to the manager regarding competitive pressures, customer feedback, and the engagement of staff.
• Participate in field town hall communications.

Customer Engagement (30%)

• Ensure fulfillment of services meets customer expectations.
• Develop strong customer relationships, deliver five-star customer service, and participate in Quarterly Business Reviews (QBR).
• Maintain knowledge of customer pricing and service expectations.
• Expediently address customer, operational, and performance concerns.
• Identify and implement value-added customer solutions.
• Participate in Quarterly Business Reviews (QBRs).

Driving Performance (20%)

• Drive talent selection and hiring for area roles needed.
• Deliver operating performance in terms of LSR, Employee Engagement, and Retention.
• Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
• Address day-to-day operational issues, ensure maintenance of customer sites, and perform QC.
• Coordinate supplies and parts ordering management.

Administration (20%)

• Coordinate supplies and parts ordering management.
• Troubleshoot most critical operational issues.
• Maintain clean, organized work areas that meet DW’s compliance (EHS) standards.
• Support and adhere to DW’s policies and procedures on ethics standards and commitments.
• Ensure effective invoicing processes are implemented and maintained.

Other Duties as Assigned

Competencies Required

• Lead and coach technicians
• Results Orientation
• Systems Thinking / Process Improvement
• Agility
• Initiative
• Influence
• Customer Focus
• Apply Knowledge

Position Requirements

• Proven ability to manage, coach, and lead others.
• 3 years of proven operations experience in a similar type of environment.
• Auto and reconditioning industry experience preferred.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Travel as necessary (up to 20%).

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet .

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at View email address on jobs.dentwizard.com.