Cluster Category Manager - Services (Raleigh, NC)

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Cluster Category Manager, Services (Raleigh, NC)

We are seeking an outcome-oriented, strategic-thinking Cluster Category Manager to oversee the SERVICES Category in the North America Cluster. In this role, you will be instrumental in developing innovative sourcing strategies, leading impactful projects, and contributing to business growth.

Your Role and Purpose

As Procurement Cluster Category Manager, you will oversee indirect procurement initiatives for the Services Category (General & Professional services, IT), ensuring that sourcing strategies are aligned with global objectives while being tailored to meet the unique requirements of local markets. Working closely with internal business stakeholders, together with your team, you will identify innovative solutions, cost optimization opportunities, and synergies across the countries within the cluster, continuously striving for improved efficiency and stronger supplier relationships.

What Will You Do?

• Drive implementation of cluster specific strategies and contribute to global strategy development
• Ensure the sourcing plan is defined as per Global strategy guidelines and develop Cluster-specific ones if relevant
• Identify initiatives & synergies within Cluster for the Services Category
• Accountability for the Category SRM (Supplier Relationship Management) and drive the optimization of the supplier base 
• Drive Category innovations & market intelligence
• Lead the Category team (3 members), ensuring a balanced workload, and supporting their development and growth for future opportunities
• Ensure targets achievement (specific KPIs), lead cost optimization and continuous improvement initiatives
• Participate in financial planning and ensure the team delivers expected benefits/value within their perimeter of action
• Make decisions, identify and apply efficiencies

What We’re Looking For? The 3 Cs:

• Collaboration:   

• By working closely with diverse internal and external stakeholders to ensure execution of procurement strategies and foster cross-functional understanding
• By open communication, building trust, and fostering strong relationships
• By sharing best practices and insights to leverage market knowledge and drive innovative solutions

• Commitment:  

• To achieve business objectives by ensuring that procurement strategies are aligned with and support the broader goals 
• To inspire the team and continuously foster one team culture
• To set and uphold high standards for oneself and others, ensuring that each task is completed with excellence
• To demonstrate strategic thinking and ability to challenge the status quo

• Career background:   

• Minimum of 5-7 years’ experience in indirect procurement in a similar environment in a multinational company - ideally within global FMCG organizations
• Strong experience in managing sourcing strategies, supplier relationships and applying category management principles both directly and in a supervisory capacity 
• People management experience

What else is required for the role?

• Bachelor’s Degree or Diploma in Business or related field
• Business, finance and supplier contracts acumen
• Experience working with HR, IT, facilities management, internal communications, finance departments for their procurement needs is considered an asset
• Ability to work under limited supervision, exercise independent judgment and consistently meet deadlines
• Strong command of English language is essential. Knowledge of French is an advantage.
• Ability to travel domestically and internationally a few times a year

Why Join Us?

This role offers the opportunity to be part of a high performing North American Indirect Procurement team, where collaboration, mutual support, and a sense of humor are at the core of everything we do. You will never walk alone in the North American Cluster — instead, you will be empowered to lead strategic initiatives, work in a dynamic region, and thrive within a global organization.

We value diversity and encourage applications from individuals who can bring unique perspectives and experiences to our team.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.