Entry Level - Global Operations Center Technician

This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance. As an Operations Center Technician, you’ll help maintain business continuity across Epic’s global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You’ll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you’ll ensure a safe environment and help restore normal operations quickly and effectively. We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career. Your merit‑based compensation will reflect the impact your work has on the company and our customers, and you’ll also be eligible for annual raises, bonuses, and stock grants. Healthcare is global and designed to support quality care for all patients. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non‑discrimination statement at Qualifications Strong situational awareness and decision‑making skills Excellent communication and coordination abilities Ability to work in a high‑pressure, real‑time environment Experience or interest in security operations, emergency response, or a related high‑volume field Openness to 2nd and 3rd shift, as well as weekend days Eligible to work in the United States without visa sponsorship Relocation to the Madison, WI area (relocation assistance available) COVID‑19 vaccination #J-18808-Ljbffr