IT Support Engineer
Rootshell Inc
IT Support Engineer Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking an IT Support Engineer for one of our clients. Location: San Francisco, CA (Onsite) Job description: This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running. Required skills: 3+ years experience with Mac and PC technical support. 3+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems. 2+ years supporting VDI solutions (VMware, AWS). Flexible for early morning coverage and some late evening support. Experience with high priority escalations and high-pressure situations. Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. Excellent communication skills and customer service attitude. Self-starter with initiative and a high 'figure it out' factor. Proven desire to take ownership of tasks and projects and follow through to completion With regards Naveen | Talent Acquisition Rootshell Enterprise Technologies Inc. Rootshell Inc
Vacancy posted 1 day ago
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