SUPERVISOR I

Organizational Change Management Leader

Join our dynamic team in organizational change management! Are you passionate about driving successful change, supporting system modernization, and improving how programs serve the public? The Community Care Licensing Division's (CCLD) Organizational Change Management (OCM) Training Unit is seeking motivated leaders to oversee and advance our training operations, helping transform how we do business. As a key leader within the OCM team, you will:

• Lead change initiatives: Oversee the OCM Training Unit's operations, developing and executing strategic training plans for major projects like the Facility Management System (FMS). Apply the California Department of Social Services' OCM framework to ensure training and stakeholder engagement align with Department project management standards, enabling smooth adoption of new systems and workflows.
• Manage and develop teams: Assign and review work of subordinate analysts, ensuring timely creation of training materials, coordination of logistics, and delivery of user support. Monitor resource allocation to meet evolving training needs across multiple initiatives.
• Approve and refine training strategies: Oversee training plans, readiness assessments, communication strategies, and user adoption metrics. Collaborate closely with the Information Systems Division (ISD) and vendors to align technical cutover activities with business readiness.
• Facilitate collaboration: Serve as a key liaison with program staff, regional offices, ISD, and contractors to support all phases of system development, deployment, and post-implementation. Represent OCM interests in governance and project workgroups to ensure cross-functional alignment.
• Contribute to strategic planning: Provide subject matter expertise on business transformation, change management, and training during divisional planning efforts. Report progress, risks, and mitigation strategies to executive leadership.
• Support division-wide efforts: Perform other duties as required to drive successful modernization projects that improve services for Californians.

What we offer:

• Professional growth: Develop skills in leadership, change management, training strategy, and cross-team collaboration.
• Supportive environment: Join a collaborative, mission-driven team committed to impactful public service.
• Meaningful work: Play a vital role in transforming systems that support vulnerable populations across California.

We're looking for leaders who are collaborative, detail-oriented, and passionate about enabling change. If you're ready to make a difference, apply now and join the CCLD OCM team!