IT Manager

IT ManagerResponsible for the comprehensive management of assigned client relationships and related IT infrastructures and environments to ensure optimal performance and meet existing and future needs. Manage consulting engagement to achieve both client satisfaction and profitability goals. Key areas include: Technical--technology strategy, budgeting, purchasing, documentation ownership, warranties, project management, IT asset disposals, help ticket management, hands-on & webinars/virtual training, Google administration. Client relation, technology planning, budgeting and implementation, consistent check-ins and related communications, attend related meetings, user satisfaction surveys, coordinate incorporation of additional services as contracted and attending important client events.The IT Manager will be responsible for the overall management of client relationships and their IT infrastructure.Develop a partnership with key stakeholders at client organizations, ranging from CEO's to end usersDevelop 1, 3, and 5 year technology plans for small to medium sized businessesManage the IT operations at various clientsAid in the design of technology solutions, taking into account budget, risk and other organizational environmental factorsPresent technical information to non-technical audiencesManage consulting engagements to achieve both client satisfaction and profitability goalsExcellent working knowledge of IP and internet/email topology and networked systemsExcellent working knowledge of all Windows Operating systems, Microsoft Applications,Excellent, proven organizational and project management skillsExcellent customer relationship and communication skillsAbility to quickly assess situations, troubleshoot problems, make decisions, and follow through to resolutionHigh degree of self-motivation and organization, able to work independently with minimal supervision.Enthusiastic, outgoing, adaptable, unflappable under pressure and comfortable working in a variety of client environments.Undergraduate education and 3 or more years of relevant experience3 or more years of IT experience.Working knowledge of networked systems, Windows & Apple OS, Microsoft Applications, Server Virtualization and Cloud based file and email systemsExperience working on IT Project and/or Operations teamsExcellent time management and ability to prioritize tasks efficientlyExcellent communication skills, both written and verbalEnthusiastic, adaptable and calm under pressureChallenging, exciting consulting work without the overnight or long distance travelCompetitive SalaryHealth, Dental, Life, Short Term and Long Term Disability insuranceGenerous paid time offCompany HolidaysTuition Reimbursement401K with company matching InSource