(PT) One Stop & Financial Aid Assistant

Primary Office Contact

This position will serve as the primary office point of contact for students and prospective students, parents, and the community with a focus on student financial account inquiries. Serves as One-Stop point of contact to provide needs assessment and centralized enrollment support.

Examples Of Duties

• Processes admission applications and all student documents including high school transcripts, unofficial college transcripts, and chargeback requests.
• Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems.
• Provides student support for online accounts (i.e. Atlantic Cape Connect, Self Service, Buccaneer E-mail, Blackboard, etc.)
• Provides consumer information on a one-to-one basis regarding Financial Aid eligibility and verification requirements, program information, and budget components
• Assists students with completing the FAFSA/ HESAA's alternate application and Self Service Financial Aid Checklist
• Assists students with billing inquiries and offers instruction on making payments via Self Service
• Provides students with guidance to navigate the college enrollment experience
• Acts as student liaison across college departments
• Assist students in scheduling virtual academic advising appointments if requested.
• Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
• Responds to requests and refers students to institutional resources
• Assists new students with course selection and registration
• Assists with arrangements for outreach and Recruitment to attend internal/external events
• Assists with the preparation, setup, and coordination of events.
• Provides support for events on and off campus (i.e. high school visits, college fairs, open houses)
• Performs related duties as assigned

Typical Qualifications

Education: Associate degree

Experience:

• Experience working in a Higher Education setting preferred
• Experience working with Ellucian's Colleague management information system preferred

Competencies and Skills:

• Ability to work independently and make sound decisions.
• Excellent ability to communicate in written and oral form.
• Strong interpersonal, organizational and communication skills.
• Superb customer service skills.
• Strong analytical and problem-solving skills
• Strong computer literacy, proficiency in Microsoft Office products
• Bi-lingual in Spanish preferred

Supplemental Information

Terms of Employment:

• This position requires flexible scheduling to include evenings and weekends and duties at any Atlantic Cape locations.
• Possession of a valid New Jersey driver's license and access to reliable transportation.
• This is a part time position requiring up to 26 hours per week