IT Service Desk

Job Description

Job Description

Service Desk Technician

Job at a Glance

Title: Service Desk Technician

Location: Greensboro, NC (hybrid, onsite 4 days per week)

Contract: W2 only, 6 month contract to hire

Pay: $30-$35/hour + optional medical, dental, vision, 401(k) match

The Service Desk Technician will be responsible for the monitoring, management, and maintenance of computer systems for multiple clients. This role involves administration of Windows servers, network management, customer support, and on-site support at client locations. Candidates with enterprise-level technology background and experience in PowerShell scripting and Windows environment are encouraged to apply.

Key Responsibilities

• Administration of Windows servers in SMB environments
• PowerShell scripting
• Server deployments and migrations
• Group Policy creation and maintenance
• Make recommendations for hardware and software upgrades
• Configuration and deployment of SMB class routers, switches, and access points
• Configuration and troubleshooting of site-to-site VPN connections
• Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems
• Provide remote support for desktops, laptops, printers, servers, and other computer-related devices
• Provide on-site support at client locations

Required Skills

• Onsite support experience 4 days a week
• Enterprise level technology background
• Excitement to build IT foundation from scratch
• PowerShell scripting skills familiarity
• Experience with Windows 10-11
• Knowledge of network management and customer support
• Ability to make hardware and software upgrade recommendations
• Experience with server management and migrations
• Familiarity with SMB environments and network devices
• Strong troubleshooting skills for computer systems and network devices

Preferred Skills

• Experience with monitoring and maintenance of network devices such as NAS, printers, and cameras
• Experience with configuration and troubleshooting of VPN connections
• Knowledge of enterprise-level network and security practices
• Ability to work both remotely and on-site effectively

Why Should I Apply?

This role offers an opportunity to work in a dynamic environment, supporting multiple clients with enterprise-level technology needs. Candidates will have the chance to build a foundational IT skill set and grow within a supportive team.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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