Community Involvement Coordinator

Job Description

Job Description

Community Liaison | $26 .00 per hr. | Monday – Friday, | 8:00 am – 5: 00 pm / Contract 3 months / Houston 77054

What Matters Most:

• Competitive Pay of $26.00 per hour
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Contract opportunity supporting Health and Human Services Dept
• Weekly pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in medical, dental, and vision insurance as well as 401K, direct deposit, and our referral bonus program

Job Summary :
City of Houston’s Health and Human Services Department is looking for a Community Liaison. This position oversees daily facility operations and serves as the primary liaison between the department, the community, and external partners.

Responsibilities:

• Ensures a high level of customer service by monitoring operations, resolving escalated concerns, and implementing service improvements.
• Oversees front office operations to ensure efficient workflow, customer flow, and service delivery.
• Coordinates operational activities, monitors workflow, and assists management with planning and implementing operational improvements. Investigates and resolves complex operational and customer service issues requiring independent judgment and cross-functional coordination.
• Oversee daily facility operations, coordinates resources, monitors readiness, and serves as the on-site operational lead. Plans, coordinates, and leads community outreach events, educational activities, and public engagement initiatives.
• Develops and maintains collaborative relationships with community organizations, City departments, healthcare providers, and external stakeholders. Provides functional oversight, guidance, and support to Customer Service Representatives and other front office staff while coordinating daily operations.
• Collects and analyzes operational data, identifies trends, prepares reports, and recommends process improvements to management.
• Represents the department at meetings, community events, stakeholder groups, and collaborative initiatives. Exercises independent judgment in prioritizing work, coordinating operations, resolving issues, and recommending improvements.

Qualifications and Requirements:

• Requires a Bachelor's degree in Liberal Arts, Business Administration or a related field.
• Must have a valid Texas Drivers License
• Two years of experience in community organizational work, resource and referral services, or a closely related field are required.
• SUBSTITUTION: Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

Your New Organization:
The City of Houston is committed to enhancing the quality of life for residents through public safety, economic development, infrastructure improvement, environmental sustainability, and responsive, transparent government services

Your Career Partner:
The Reserves Network Company, specializes in connecting professionals with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. In the spirit of pay transparency, we want to share that the base pay for this position is $26.00 per hour, not including benefits, potential bonuses, or additional compensation. If you are hired, your pay will be determined based on factors such as individual skills, qualifications, experience, and geographic location. We also believe in the importance of pay equity and consider the internal equity of our current team members as part of any final offer. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth.