Guest Service Representative

Nothing Bundt Cakes Part-Time Joy Creators (Front of House Associates)

At Nothing Bundt Cakes, the Joy Creators sweeten up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better:

• Enjoy your evenings: We close earlier than most food service jobs.
• We offer flexible work schedules.
• We're keeping it casual. T-shirts and sneakers are where it's at!
• Cake discounts. Yummm!
• This job is fun. It's literally a piece of cake!
• This is a great place to make new friends!
• It smells great in here, all the time, and you will too!
• You'll get trained. Not only on crafting cake, but on growing your career.
• We love to celebrate and bring joy to the community.

Previous customer experience is a plus, but not required. Applicants must be 16 years of age or older. Part-time GSRs will be scheduled 15-30 hours per week Monday-Sunday. Must have the flexibility to work two or more morning, midday, or evening shifts. Shifts times may vary but typically the hours are morning (8:30am-2pm), midday (10am-4pm or 11am-5pm), evening (2:30pm-7pm) or (3pm-7pm). Bakery hours are Monday-Saturday: 9am-7pm, Sunday: 11am-4pm.

Job Responsibilities:

• Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggest additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Process guest orders efficiently and accurately utilizing point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Restock retail merchandise and cake display case to ensure a strong visual presentation.
• Assist the Crafter in preparing cake decorations and packaging supplies as needed.
• Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintain a consistent work attendance and punctuality record.

Nothing Bundt Cakes Core Values:

• Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.

• Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.

• Projects warmth, enthusiasm, and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.

Compensation: $12.00 - $15.00 per hour