Audio-Visual & Collaboration Engineer

job summary:
Randstad is seeking a skilled Audio-Visual & Collaboration Engineer to design, deploy, and manage state-of-the-art meeting spaces and situation rooms for our premier client in Philadelphia, PA. In this role, you will bridge hardware engineering and cloud collaboration software, ensuring seamless hybrid communication across the enterprise. You will take ownership of the end-to-end conference room ecosystem-from hands-on integration of Poly and Microsoft Surface Hub systems to high-level project management, vendor oversight, and ITIL-aligned service delivery in ServiceNow.

 
location: Philadelphia, Pennsylvania
job type: Contract
salary: $35 - 40 per hour
work hours: 9am to 5pm
education: Bachelors

responsibilities:
Implement, configure, and maintain advanced AV solutions for standard conference rooms, executive suites, and situation rooms.

Administer and troubleshoot enterprise Unified Communications (UC) platforms, including Microsoft Teams and Zoom integration.

Lead room deployment projects from concept through testing, ensuring on-time delivery and alignment with enterprise standards.

Oversee AV vendor relationships, managing equipment procurement, external service contractors, and warranty escalations.

Provide elevated Tier 2/3 technical troubleshooting for complex AV and UC incidents using ServiceNow, adhering to ITIL service management frameworks.

Serve as the primary technical point of contact, communicating effectively with executive stakeholders and end-users.

qualifications:
Certified Technology Specialist (CTS) certification required.

Proven technical engineering experience with enterprise AV hardware, specifically Polycom/Poly systems and Microsoft Surface Hubs.

Deep operational expertise supporting and configuring Microsoft Teams Rooms and Zoom Rooms environments.

Solid grasp of ITIL principles and hands-on experience using ServiceNow for ticketing and asset management.

Strong project management and vendor management capabilities with a track record of successful room rollouts.

Exceptional oral and written communication skills with the ability to translate technical concepts for non-technical stakeholders.

skills:
AV solutions,cloud collaboration,hardware engineering,CTS,ServiceNow,configuring,communicating effectively,oral and written communication skills,point of contact,troubleshoot,Collaboration,asset management,vendor relationships,Certified Technology Specialist,ITIL principles,ITIL,ITIL service management,Zoom,Microsoft Teams,operational expertise,equipment procurement,project management,vendor management,service delivery,technical troubleshooting,testing,vendor oversight,Unified Communications

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.