Licensed Insurance CSR

JOB REQUIREMENTS: Confer with customers by telephone or in person to

provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. \*\** OTHER EXPERIENCE AND QUALIFICATIONS: Experience in personal and commercial insurance preferred 2 years of CSR experience is required Strong computer skills with the ability to navigate multiple software programs \*\** APPLICATION INSTRUCTIONS: E-Mail a Rsum: View email address on jobs.institutedata.com