Retail Customer Experience Specialist

Responsibilities Provide support to Blue Ridge customers for billing, troubleshooting, retention and sales interactions Troubleshoot and resolve technical problems and other general account inquiries in a single customer interaction to maximize the customer experience Communicate information and directions to the customer in an organized and concise manner Educate customers about the features and benefits of our products and services and consistently promote self‑service options to improve customer experience Right-fit our products to customers as solutions through upgrades, self‑installs, and/or swapping out equipment Ensure proper cash handling procedures are implemented through tracking and processing payments, providing receipts with each transaction and completing cash and check deposits Act as a product consultant, communicating product features and benefits and making recommendations based on the customers’ needs/interests; identify buying signals, ask for the sale, reinforce current value to existing customers and deliver a high‑quality interaction Explain account information to customers with a focus on first interaction resolution Resolve customer complaints/concerns through active listening, empathy, professionalism and problem‑solving Provide equipment boxes to customers (30lb boxes) Inspect the store’s physical appearance to make sure it’s clean and well‑stocked at all times Other duties as assigned Requirements High School Diploma or G.E.D. Established residency in Pennsylvania Valid PA Driver’s License and good driving record Previous customer service and/or sales experience a plus Strong computer skills, including Microsoft Office and Outlook Excellent oral and written communication skills Willingness to work as part of a team Bilingual Spanish a plus Ability to build positive rapport quickly with customers Ability to multitask in a fast‑paced environment while adapting to changes Ability to perform duties while adhering to company policies and procedures Ability to create solutions and implement changes that show innovation Ability to lift and carry up to 30 lbs Ability to regularly work in your local BRC office as scheduled Ability to travel to our Lehighton Call Center for training or as needed Certifications & Qualifications High School Diploma G.E.D. Valid PA Driver’s License #J-18808-Ljbffr