PT Facility Manager

Centers Management ServicesCENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits.Moraine Valley's Health, Fitness & Recreation Center in Palos Hills, Illinois is a state-of-the-art 113,000-square-foot facility committed to providing a diverse offering of programs and services to individuals and families, including Moraine Valley students, employees and community members. The facility is highlighted by a large fitness center, a 3-court gymnasium, and a recreational pool. The facility is open nearly 110 hours per week with a variety of membership options for students, employees, seniors, and all other members of the community.ResponsibilitiesOversee the operation of the MVCC Health, Fitness & Recreation Center (HFRC), including but not limited to, staff supervision, risk management, customer service, emergency response, cash handling, membership sales and program knowledge.Primary ResponsibilitiesLead Shift Teams: Manage and delegate tasks to up to 10 student and part-time staff membersMentor Staff: Provide ongoing coaching, performance feedback, and corrective measuresEnsure Compliance: Enforce all facility policies, procedures, and professional standardsMonitor Safety: Conduct facility inspections before, during, and after shifts to mitigate risksMaintain Cleanliness: Partner with custodial staff to ensure high standards of facility cleanlinessAccess Control: Verify patron identification and resolve building eligibility or access issuesLog Operations: Complete required shift documentation and record daily updates in the central logManage Transactions: Process memberships, locker rentals, and program registrations accuratelySoftware Troubleshooting: Utilize RecAuto software for sales and resolve system or membership issuesHandle Cash: Follow strict cash handling practices to ensure accurate revenue reconciliationEngage Patrons: Deliver high-quality customer service, conduct tours, and resolve complaintsEmergency Response: Execute emergency action plans and document all medical or non-medical incidentsEvent Execution: Set up and manage facility rentals and special events during assigned shiftsCampus Liaison: Coordinate with Campus Operations, Police, Athletics, Academics, and building partnersOther duties as requiredQualificationsMinimum QualificationsMaintain current Adult & Pediatric CPR/AED & First Aid certification (certification provided by HFRC)Ability to multi-task and work in a fast-paced environment and handle several tasks at once with frequent interruptionsStrong interpersonal communication, decision making and conflict resolution skillsComfortable responding to emergencies & leading risk management planAbility to work independently and in a team environmentExceptional customer service skillsPreferred SkillsSome experience in a leadership position supervising other employeesExperience in fitness/athletic settingProfessional aspirations in management and leadershipWillingness and ability to enforce policies and resolve conflictsWork Environment and Physical DemandsWork Environment & Physical DemandsOffice environment/fitness center environmentModerate to loud noiseSeveral hours on feet/walking aroundAssist w/ lifting exceeding 50lbsRepetitive wrist, hand, or finger movement (while operating computer equipment)Occasional bending, stoopingEye-hand coordination (keyboard typing)Hearing and talkingOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice