Customer Success Manager

At Sully.ai, We're Building the Most Impactful Healthcare Company on Earth

We believe that access to a great doctor is a basic human right. Today, that's not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.

Our Mission: One Human, One Doctor. We build AI teammates that augment clinicians - scribes, nurses, receptionists, translators - all powered by our own world-class models and deployed in real-world care.
Our Traction

• 450+ organizations signed 16 months
• AI agents cut admin by ~2.8 hours daily and reduce onboarding 85%.
• 5M+ Clinical Tasks completed to date, serving 36+ specialties.
• Raised $30M from YC, Eric Yuan, Amity, Semper Virens
• Patented AI architecture (MedCon-1) outperforms GPT-4.5, Gemini, Claude on clinical reasoning tasks

What You'll Do

• Own the client relationship : build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.
• Lead outcomes : define success metrics, build adoption plans, and ensure our clients win
• Drive expansion : identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
• Playbook building: Build the playbook for how we consult and support our highest value accounts, along with our Head of Success
• Be the voice of the client internally : translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

What You Must Bring

• 4+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.
• Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
• Preferred backgrounds: early stage, high-growth B2B startup experience
• You operate like an owner and take extreme accountability.
• You're metrics-driven, prioritize relentlessly, and own results end-to-end.
• Willingness to travel up to 20% for in-person client meetings and industry conferences

First-Month Focus

• Master Sully's product, understand our client's clinical workflows, and build a point of view on "what winning looks like" for each strategic account.
• Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts
• Deliver at least one visible client win (adoption lift, workflow unlock, expansion path)

If you've ever said, "I want to do work that actually matters", this is it. Let's build something life-changing, together.
Who Thrives Here

• Entrepreneurial to your core : You think in outcomes, thrive in chaos, and take ownership without limits
• Mission-obsessed : You're here to save lives, not just ship features - patients and doctors are your why.
• Impact-driven & fast-moving : You sprint toward hard problems and ship with sharp judgment.
• Elite teammate : You raise the bar through high standards, direct feedback, and craft excellence.

Why Join Sully.ai ? Revolutionizing the antiquated $800B+ Healthcare market

50%+ of us are ex-founders. We hire A-players, not passengers

Speed matters - we operate with urgency, autonomy, and ownership

You'll work on real, first-of-their-kind problems at the edge of AI and medicine

♥ Your work helps doctors reclaim their time - and patients get better, faster care
About Sully.ai

Our mission is "One Human, One Doctor". We are creating superhuman doctors, because access to doctors is a basic human right.

Start with making doctors superhuman. Our vision is to eliminate doctor distractions and help them navigate the best treatments for their patients.