Order Escalation Associate

Location 11130 Bloomfield Ave Santa Fe Springs, CA 90670, USA Position Overview The Order Escalation Associate will be responsible for the day-to-day operations supporting Escalation and customer service delivery. They will work closely with the management team to plan and oversee various tasks and deliverables required to meet committed timelines. The position is responsible for providing research, troubleshooting, and identifying issues that are escalated, determining if an issue can be fixed on the spot or needs to be escalated further. What You Will Do Promptly allocate inventory to new orders in High Jump WMS as given by the Merchandising team. Troubleshoot any allocation errors including shortages, inventory discrepancies, reworks, and product transfers. Facilitate all communication via email between Procurement teams and Warehouse teams including product inquiries and transfers, rework requests, and shipment requirements. Run reports as needed to keep the open order books clean and up to date. Provide additional support and knowledge to Warehouse teams regarding customer specific order requirements (label placements, pallet requirements, shipping requirements). Maintain organized record of past order communications to aid Inventory and Chargeback team investigations. Assist in other departments as needed. Perform other duties as assigned. What We Are Looking For High School Diploma/ GED 0-3 years of warehouse experience Able to multitask, organize, prioritize, and manage time efficiently Proficient verbal and written communication skills Ability to thrive in a high-pressure, fast-paced, and time-sensitive environment Can easily adapt to shifting priorities Possesses a passion for excellent customer service Excellent attention to detail Fluent reading and writing skills Quality conscious Knowledge of warehouse processes, procedures, and warehouse management system functionality Effective problem solver and critical thinker Basic computer skills including Microsoft Office & G-Suite Proactive in resolving issues Ability to deal effectively with diverse individuals at all organizational levels in a professional manner Preferred Qualifications Experience with current WMS (High Jump) Working Conditions Environment: Warehouse Extreme Exposures: Works in areas requiring exposure to varying temperatures, extreme heat or cold and damp or drafty conditions Schedule: Variable schedule; including nights and weekends – occasional overtime may be required Physical Requirements: Light; Lifting up to 25 lbs Travel Required: Yes – Limited; will be required to travel between multiple worksites based on volume and business needs Benefits and Compensation The hourly range for this position is $19.74 - 22.77 per hour. The base hourly rate may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states. Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post‑tax deferrals, short and long‑term disability, and tuition reimbursement. Please note that this is a fully on-site position based out of our warehouse facility. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Equal Opportunity Employer JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. #J-18808-Ljbffr Jazwares