Executive IT Support Specialist

Salary: $57,200 - 72,800 per year Requirements:

• We need demonstrated Level 2 desktop and end-user support experience.
• We need strong Windows troubleshooting ability.
• We need working knowledge of Microsoft 365.
• We need working knowledge of Active Directory.
• We need understanding of TCP/IP, DNS, DHCP, VLANs, switching, wireless, and basic network troubleshooting.
• We need experience supporting printers, mobile devices, conference rooms, and common business applications.
• We need exceptional customer service skills.
• We need strong written and verbal communication skills.
• We need proven ability to produce clear technical documentation, procedures, checklists, and SOPs.
• We need the ability to turn inconsistent or undocumented processes into repeatable procedures.
• We need strong organizational skills and close attention to detail.
• We need a professional appearance and demeanor suitable for working directly with municipal executives and leadership.
• We need the ability to prioritize multiple issues and recognize when executive or business-critical problems need immediate attention.
• We need the ability to work independently while following established processes.
• We need the ability to identify when an issue should be escalated rather than handled outside our responsibility.
• We need reliable transportation and the ability to respond onsite when required.
• We need consistent and dependable attendance for this dedicated onsite role.
• Experience with municipal or government IT is preferred.
• Experience providing executive or VIP IT support is preferred.
• Experience with technical writing or IT process documentation is preferred.
• Experience with Microsoft Intune is preferred.
• Experience with Microsoft Entra ID is preferred.
• Experience with Hyper-V is preferred.
• Experience with Veeam is preferred.
• Experience with Cisco networking is preferred.
• Experience with remote monitoring and management platforms is preferred.
• Experience with cybersecurity tools and endpoint protection is preferred.
• Experience supporting multi-site organizations is preferred.

• We provide white-glove IT support to the City Manager, department leadership, VIP users, and City staff.
• We respond quickly and professionally to executive support requests.
• We own issues through resolution rather than simply passing users to another technician.
• We communicate status proactively and follow up after issues are resolved.
• We support executive computers, mobile devices, email, Microsoft 365, printers, applications, and other technology.
• We assist with technology needs for important meetings and presentations.
• We anticipate technology requirements for high-profile City meetings and events.
• We maintain professionalism, discretion, and confidentiality when working with City leadership.
• We troubleshoot and support Windows desktops and laptops.
• We support Microsoft 365, Outlook, Teams, and Office applications.
• We manage Active Directory and Microsoft 365 user accounts.
• We handle onboarding and offboarding activities.
• We resolve password, MFA, and account-access issues.
• We support printers, scanners, peripherals, mobile devices, and conference-room technology.
• We troubleshoot line-of-business applications, network connectivity, VPN, remote access, and basic server and infrastructure issues.
• We deploy and replace hardware and install or troubleshoot software.
• We create and maintain SOPs for recurring IT tasks.
• We identify repeated support requests and build documented procedures to handle them efficiently.
• We document onboarding and offboarding processes by department and role where appropriate.
• We create checklists to keep recurring work consistent.
• We document VIP and executive technology requirements so support is proactive.
• We maintain accurate documentation for users, devices, applications, vendors, and infrastructure.
• We document line-of-business applications, support contacts, escalation paths, and known issues.
• We create troubleshooting guides for recurring technical problems.
• We document conference-room, meeting, and presentation technology.
• We document vendor support processes and escalation contacts.
• We maintain accurate asset and equipment records.
• We identify undocumented systems, processes, credentials, dependencies, and support needs and work with the appropriate resources to capture them.
• We review existing procedures and look for ways to simplify and streamline them.
• We work with engineers to convert technical knowledge into procedures that Level 1 and Level 2 technicians can safely follow.
• We ensure important technical work and configuration changes are reflected in the documentation.
• We keep documentation current so another qualified technician can support the City without relying on unwritten knowledge.
• We provide frequent updates, coordinate escalations, and follow up to confirm issues are fully resolved.
• We participate in shared after-hours and weekend support coverage, with most issues handled remotely when possible.
• We respond onsite outside normal hours when required by the on-call rotation.

• Active Directory
• Cloud
• Cisco
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• Security
• TCP/IP
• VPN
• Veeam
• Windows
• Office 365
• LESS

More:

We are Data Net Solutions Group, and we are seeking an experienced Level 2 IT Support Specialist to provide dedicated onsite support for the City of Adelanto. This role is based in person on a Monday through Thursday onsite schedule, with shared after-hours and weekend coverage as needed. The position works alongside another onsite Data Net technician and is supported by our senior engineering and security teams for advanced infrastructure, server, network, cybersecurity, cloud, and SCADA/OT matters. We offer a collaborative environment focused on exceptional customer service, process improvement, and strong documentation practices, along with benefits including 401(k), 401(k) matching, dental, health, life insurance, paid time off, parental leave, and a retirement plan. Compensation is listed at $27.50 to $35.00 per hour, with expected hours of 40 to 55 per week.

last updated 39 week of 2026