Director of Operations

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Duties

• Oversee daily hotel operations across all departments to ensure exceptional guest service, operational excellence, and compliance with company standards.
• Partner with the General Manager to drive profitability by monitoring financial performance, budgets, payroll, purchasing, and cost-control initiatives.
• Lead, coach, and develop department managers and team members to build a strong, engaged, and high-performing team.
• Ensure staffing levels, scheduling, and operational resources support guest satisfaction and business goals.
• Champion a positive guest experience by addressing concerns, promoting service excellence, and creating a welcoming environment.
• Maintain compliance with company policies, safety standards and quality assurance expectations.
• Support a culture of accountability, communication, and continuous improvement through effective leadership and employee engagement.
• Participate in leadership meetings and collaborate with the General Manager and executive team to achieve property goals and operational success.
• Perform other duties as assigned to support the overall success of the hotel and organization.

REQUIRED SKILLS/ABILITIES:

• Must have 5 years of hotel leadership experience.
• Passion for creating a genuine customer experience while achieving revenue objectives.
• Must have the ability to communicate in English. Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times. Can communicate well with guests.
  Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting.
• Ability to be mobile for significant distances on the property.
• Ability to observe performance and detect signs of emergency situations and respond with proper action.