Product Specialist- Service and Repair

Field Service Technician

This position is responsible for promoting, training and growing field service technicians in the designated region. It also sells and supports service and repair revenue growth for the region.

Essential Functions

• Meets with customers to demonstrate and explain features and benefits of products and services. Develops and presents information to promote the acceptance of products and/or services at customer locations.
• Identifies and reviews customer needs and specifications in order to determine a minimum bill of material and competitive price levels. Answers questions about products, prices, and quality.
• Act as the subject matter expert for service and repair sales and technical support for the region.
• Recruits, trains and mentor technical shop and service employees in support of the branch needs and to grow the company's technical expertise.
• Instruct customers and employees on use of products.
• Performs and oversees service, delivery or installation of products and services.
• Troubleshoot hydraulic systems and components.
• Supervise service and repair people and projects.

Position Qualifications Skills and Abilities

• Ability to work autonomously and as a team.
• Ability to use appropriate interpersonal styles and communication methods to influence employees and customers.
• Ability to actively attend to, convey, and understand the comments and questions of others.
• Strong multitasking, organizational, and follow-up skills.
• Solution minded and "can do" attitude.
• Ability to train and mentor all levels of employees and customers.
• Technical sales and project management skills.

Education:

• High school diploma required.
• Trade school trained and hydraulic certifications preferred.

Experience:

• 5+ years of fluid power industry experience in troubleshooting, service and repair of hydraulic equipment and systems / or equivalent experience.

Certificates & Licenses:

• CFPS preferred

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.