Contact Center Agent I

Contact Center Agent I 52 South Broad Street, Norwich, NY 13815 Pay $18.50 - $22.58 an hour Job type Full-time Work setting Call center Responsibilities Research, troubleshoot, and resolve customer inquiries via phone, message center, social media, e-mail, and other channels. Provide customers with account, product or service information and guide them through basic troubleshooting steps. Source data across multiple banking systems to resolve inquiries and learn new products, services and policies. Meet metric‑driven goals and maintain a positive customer experience, achieving defined satisfaction goals. Complete account and product maintenance and monetary customer transactions. Ensure compliance with security measures, policies and procedures. Perform other duties as assigned. Education and Experience High School Diploma or GED required. Associate's Degree preferred. Customer service experience preferred. Skills and Abilities Strong communication skills, both written and verbal. Excellent active listening skills. Patient, empathic attitude. Passion to support customers. Ability to work and learn in a fast‑paced environment. Ability to work quickly and accurately. Ability to multitask. Computer literacy. Basic troubleshooting skills. Unique Job Characteristics and Requirements Must be able to work flexible hours. Requires Saturday hours. Physical Requirements Communicate effectively with internal and/or external customers. Stationary 75% of time or greater. Move objects up to 10 lbs. Benefits Tuition reimbursement Pet insurance Financial planning services Parental leave 401(k) plan Health insurance 401(k) matching Benefits for Full-Time Employees Generous Paid Time Off : At least 22 days annually, prorated in the year of hire. Parental Leave : Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage : Ensuring your overall health and well-being. Flexible Spending Accounts : For healthcare and dependent care expenses. Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage. Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage. Voluntary Benefits : Including hospital, accident, and critical illness coverage. Retirement Plans : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. Adoption Assistance : Supporting your growing family. Tuition Reimbursement : Invest in your education and career growth. Employee Assistance Program (EAP) : Access to support and resources. Pet Insurance : For all your furry friends. Financial and Banking Services : Various banking services benefits and financial planning assistance. Benefits for Part‑Time Employees Working 20+ Hours/Week Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage : Ensuring your overall health and well-being. Voluntary Benefits : Including hospital, accident, and critical illness coverage. Generous Parental Leave : Six weeks of paid leave at 100% of your salary. Benefits for All Part‑Time Employees Retirement Plans : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future. Paid Sick and Safe Leave : For your health and safety. Employee Assistance Program (EAP) : Access to support and resources. Financial and Banking Services : Various banking services benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. #J-18808-Ljbffr