Operations Clerk-I

Shift Lead

Join in supporting the market operations of Meal Manager, a fast-growing workplace meal solution that makes team lunches simple and enjoyable.

As a Shift Lead, you will help ensure that client has the right Brand Ambassadors scheduled and supported at the right locations and times. You will work closely with local Regional Leads, Strategy & Operations teams, and Brand Ambassadors to manage hiring, onboarding, scheduling, communication, and day-to-day operational needs.

This is an excellent opportunity to grow with client, with the potential for the role to transition into a full-time opportunity.

Key Responsibilities

• Support hiring, onboarding, and scheduling of Brand Ambassadors.
• Source, interview, and coordinate Brand Ambassadors for training.
• Maintain an accurate roster of candidates and ensure proper staffing coverage.
• Manage schedules, calendars, and staffing needs across assigned markets.
• Partner with Regional Leads and Strategy & Operations teams to meet staffing requirements.
• Communicate with Brand Ambassadors regarding schedules, training, operational updates, and issues.
• Collect field feedback, identify operational challenges, and communicate solutions to the appropriate teams.
• Help troubleshoot basic issues related to the Meal Manager platform and partner programs.
• Ensure Brand Ambassadors are properly set up with required systems such as Slack and payment processes.
• Maintain a high level of accuracy and productivity while managing multiple priorities.
• Identify opportunities to improve processes and operational efficiency.
• Work independently in a fast-paced environment with limited guidance.

Qualifications

• Prior experience in Operations, Workforce Management, Recruiting, HR, Customer Support, Sales, Hospitality, or People Management.
• Experience with hiring, interviewing, onboarding, scheduling, or coordinating employees/contract workers preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and changing requirements.
• Comfortable working independently in an ambiguous, fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to build relationships based on empathy and emotional intelligence.
• Comfortable learning new technology, internal systems, and operational processes.
• Experience with Slack, Zoom, Google Sheets, or similar collaboration and productivity tools.
• Hospitality, restaurant, catering, food service, retail, or field operations experience is a plus.

Ideal Candidate

We are looking for a humble hustler who is willing to get into the details, solve problems hands-on, and continuously look for ways to improve operations. The ideal candidate is organized, highly communicative, people-focused, technology-comfortable, and able to thrive in a rapidly changing environment.