Hotel Front Desk Agent
Quality Inn and conference center
Job Description
Job Description
Schedule: Second Shift Thursday–Sunday, 3:00 PM–11:00 PM
Position Summary
We are seeking an experienced, friendly, and dependable Front Desk Agent to join our team. The Front Desk Agent is responsible for providing excellent customer service, assisting guests with check-in and check-out, managing reservations, answering phone calls, processing payments, and ensuring guests have a positive experience throughout their stay.
Previous hotel front desk experience is required. The ideal candidate must be professional, organized, detail-oriented, and comfortable handling multiple responsibilities in a hotel environment.
Key Responsibilities
- Greet guests warmly and provide a professional, welcoming first impression.
- Complete guest check-ins and check-outs accurately and efficiently.
- Manage reservations, room assignments, guest accounts, and payment transactions.
- Answer incoming phone calls and respond to guest questions and requests.
- Handle guest concerns and complaints professionally and resolve issues in a timely manner.
- Maintain accurate guest records and update reservation information as needed.
- Communicate with housekeeping and maintenance regarding room availability, cleanliness, and repair needs.
- Maintain a clean, organized, and professional front desk and lobby area.
- Follow hotel policies, safety procedures, and cash-handling guidelines.
- Complete shift reports and communicate important information to the incoming shift.
- Manage evening front desk operations and ensure a smooth transition to the overnight staff.
- Protect guest privacy and maintain confidentiality of guest information.
Required Qualifications
- Previous hotel front desk experience is required.
- Knowledge of hotel check-in and check-out procedures, reservations, and guest account management.
- Excellent customer service and communication skills.
- Professional appearance, positive attitude, and strong interpersonal skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer skills and experience using hotel management or reservation systems.
- Strong attention to detail, reliability, and punctuality.
- Ability to work independently and as part of a team.
- Availability to work Thursday through Sunday, from 3:00 PM to 11:00 PM.
Work Schedule
Thursday, Friday, Saturday, and Sunday — 3:00 PM to 11:00 PM.
Candidates must be dependable, punctual, and available to work all scheduled shifts, including weekends.
How to Apply
If you have previous hotel front desk experience and enjoy providing excellent customer service, we encourage you to apply!
Interested candidates may apply in person by coming to the hotel and filling out an employment application. Please be prepared to discuss your previous hotel front desk experience and availability.
We look forward to meeting qualified candidates who are committed to providing a welcoming and positive guest experience.
Vacancy posted 2 days ago
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