Retail Sales Associate

Solutions Specialist Mobile - CCI

Cox Communications is looking for a Retail Sales Associate who creates phenomenal customer service experiences; someone who connects easily with others and can drive sales while making customers feel special. If you love to learn, then take your newfound knowledge and create mind-blowing customer satisfaction; you're right where you need to be. Keep reading to learn more about this opportunity to connect customers with Cox's game-changing technology, products, and services.

This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You'll also need to be comfortable with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager and other team specialists.

What You'll Do:

• Explain and demonstrate product capabilities as well as offer suggestions based on customer's wants and needs
• Meet or exceed targets regarding customer experience, sales, and retention
• Assist with the opening/closing of one of our store retail environments
• Properly handle cash
• Engage in workshops, special events, and product demos
• Support your fellow sales agents when needed
• Continuously expand knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
• May be required to work in other locations in the same geographical area

What's In It For You?

• Variable targeted total compensation of $51,072 ($24.55/hr.), while high earners (the top 10%) reach an average annual compensation of just over $66,099 ($31.78/hr.)
• Cox's highly competitive pay plus uncapped commission plan and other compensation perks (401k + company matching, comprehensive medical benefits, etc.)
• Free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more
• Opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses

Qualifications:

• Minimum: HS diploma/GED or up to 2 years of relevant work experience
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays
• Ability to lift 25-50 pounds to help manage stock room inventory

Preferred:

• Some college experience with a focus in sales, business, and/or management
• One year of experience in related field (i.e. Sales, Retail Sales, Service Industry, etc.)
• Experience selling Wireless/Mobile products
• Fluency in Spanish, both written and spoken

Benefits:

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave

About Us:

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected.

Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets