AOS Operations Manager - Clinical Services

Clinical Operations Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Clinical Operations Manager plays a key collaborative role, partnering with regional teams to deliver innovative, comprehensive solutions for Varian customers. This position emphasizes process optimization and strategic alignment, leveraging tools such as Microsoft 365 (Teams, Lists, SharePoint) and Salesforce (Unity Reports and Dashboards) to enhance communication, project visibility, and operational efficiency.

Key Responsibilities

• Engage with customers to understand needs and set clear expectations for Varian product implementation.
• Foster long-term relationships through consistent, value-driven interactions.
• Coordinate training and education efforts with the Applications Director, Applications Manager, Clinical Applications Operations Manager and Resource Manager.
• Align with Sales, Project Management, and AOS teams to ensure a seamless transition from sale to full product adoption.
• Manage resource allocation for entitlements and professional services.
• Forecast and identify opportunities for incremental revenue, particularly through Multi-Year Service Agreements.
• Explore and implement creative approaches to customer training and education.
• Contribute to continuous improvement initiatives and knowledge sharing.
• Propose creative solutions to complex challenges.
• Navigate diverse customer environments with professionalism and adaptability.

Core Values Alignment

This role supports the strategic priorities and financial goals of Varian/Siemens Healthineers by embodying the five core values:

• Listen First – Understand and anticipate customer needs.
• Win Together – Collaborate across teams to drive success.
• Learn Passionately – Embrace innovation and continuous learning.
• Step Boldly – Take initiative and lead with confidence.
• Own It – Demonstrate accountability and follow-through.

Qualifications

• Bachelor's degree or certification as a Radiation Therapist (RTT) or as a Medical Dosimetrist.
• Minimum 1 year of relevant experience at Varian.
• Clinical experience with Varian products strongly preferred.
• Preferred prior education and training experience.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Self-motivated team player with strong organizational abilities.
• Capable of managing multiple priorities in a dynamic, fast-paced environment.
• Detail-oriented with a proactive approach to problem-solving.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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