Area Service Manager

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

STERIS IMS On Location Area Service Manager (ASM) is a handson operational and commercial leader of approximately 10-12 field based Repair Technician employees. You will be responsible for delivering highquality surgical instrument repair and clinical support services across your assigned geographic area. Youll drive Customer satisfaction retention and revenue performance by ensuring safe compliant and efficient service delivery while acting as a subjectmatter expert in surgical instrument repair operational analytics and service model design.

What youll do as an Area Service Manager

• Responsible for building strong Customer relationships and representing Service in escalations critical meetings and highvisibility engagements.
• Serve as a subjectmatter expert (SME) during Customer business reviews; preparing and presenting operational and financial analytics trends and insights.
• Identify organic growth opportunities within existing accounts and partner with Sales/Service teams to develop and optimize new business within current territory.
• Design and drive Customer First engagement initiatives tailored to Customer needs.
• Lead train coach and develop fieldbased Repair Technicians and Supervisors to ensure highquality safe and compliant service delivery.
• Oversee onboarding skill certification and ongoing competency development for technicians.
• Maintain a broad understanding of hundreds of surgical instrument types and repair techniques and ensure Repair Technicians meet applicable technical and quality standards.
• Conduct timely performance management coaching development discussions and corrective actions when required.
• Ensure full compliance with safety regulatory operational and quality requirements.
• Contribute to operational planning forecasting budgeting and expense control.
• Support delivery of financial targets margin performance and P&L objectives.
• Oversee tools inventory asset management and operational cost controls.
• Collaborate with IPT (Infection Prevention Technology) Surgical Mobile SPD (Sterile Processing Department) Consumables and other internal teams to deliver cohesive service solutions.

The Experience Skills and Abilities Needed

Required:

• Bachelors degree and 6 years of experience including 2 years leading teams
• In lieu of degree must have 14 years relevant work experience including relevant leadership experience such as military sales or industry related
• Experience in resource planning managing employee performance and basic P&L/budget reporting
• Valid drivers license required
• Must be 21 years old to meet FMCSA requirements for commercial driving

Preferred:

• Experience (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership in comparable industry
• 4 years of field service leadership roles
• Continuous Improvement training or proven results
• Strong business acumen related experience in managing budget/cost planning and managing performance processes

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is a brief overview of what we offer:

• Marketcompetitivepay
• Extensivepaid time off and 9 added holidays
• Excellent healthcare dental and vision benefits
• Long/ short term disability coverage
• 401(k) with a company match
• Maternity and parental leave
• Additionaladd-on benefits/ discounts for programs such as pet insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement in a stablelong termcareer

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Pay range for this opportunity is $95000 - $110000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited hired trained transferred and promoted in all job groups regardless of race color religion age disability national origin citizenship status military or veteran status sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity genetic information and any other category protected by federal state or local law. We are not only committed to this policy by our status as a federal government contractor but also we are strongly bound by the principle of equal employment opportunity.

Required Experience:

Manager