Account Manager

Description The Account Manager (AM) works to improve STI Polymers market position and achieve financial growth goals. This person partners with the Leadership Team to define long-term market share opportunities. In addition, he/she builds key customer relationships, identifies sales opportunities, negotiates, closes new sales opportunities, and maintains extensive knowledge of current market conditions. Job Type Full-time Opportunity The primary role of the Account Manager is to follow up on inbound marketing leads, or other means of generating interest from potential or existing customers that are in alignment with STI Polymers target market. He/She must then plan persuasive approaches and pitches that will convince potential customers to engage with the company. The AM will develop a rapport with new customers, identify possible polymer opportunities and provide support that will continually improve the relationship. He/She is also required to grow existing accounts by ensuring they are aware of the capabilities of STI Polymer. He/She will work with internal teammates to maintain customer satisfaction. Duties Sales Development Meet potential customers by growing, maintaining, and leveraging your network. Identify potential customers, and all the decision makers within their organization. Research the background of new customers, then turn this insight into possible engagement opportunities for STI Polymer. Outline sales approach and compelling sales messaging. Travel to potential customers or cold call as appropriate within a target market and geographic area to ensure a robust pipeline of accounts with proposal opportunities. Set capability introduction meetings with potential customers and involve STI Polymer support resources as necessary to maximize first impression. Participate in pricing decisions by providing the company with competitive pricing insights. Handle objections by clarifying and working through differences to a positive conclusion. Use a variety of styles to negotiate appropriately. Present an image that mirrors that of the customer while properly projecting STI Polymers integrity. Work with the marketing content provider to develop new content (website, brochures, Linkedin) and refine content over time to improve sales. Customer Retention Ensure customers have a full understanding of STI Polymer capabilities and present new product lines to them. Identify full account potential and grow wallet share accordingly. Sell additional polymer products. Maintain relationships at all customer contact levels to create partnership-style interaction. Fulfill liaison role between customers manufacturing personnel, engineering staff and internal team to achieve customer needs. Sales Development Planning Attend industry functions, such as tradeshows, association events and conferences, and provide feedback and information on market trends. Present to and consult with the Leadership Team on sales trends to play an active role in developing new sales strategies. Identify opportunities for campaigns, partner relationships, and marketing opportunities that will lead to an increase in sales. Using knowledge of the market and competitors, build upon the companys unique selling propositions and differentiators. Enhance the companys performance by fully understanding the companys goals and purpose. Administration and Product Knowledge Industry experience in the Pressure Sensitive Adhesive (PSA) industry is preferred, but not required. Submit internal progress reports as requested. Attend Sales meetings. Ensure that data is accurately entered and managed within the companys CRM. Accurately forecast sales opportunities and ensure they are met. Track and record all sales activity to provide a centralized hub for all account communication history and notes. Work with customers and internal teammates to ensure that customer specifications are gathered within a timely manner to ensure STI Polymer will meet quality requirements. Develop and maintain a thorough understanding of the companys capabilities, service offerings and people resources. Education Account Manager position requires either 3-5 years of successful B2B outside sales experience selling to manufacturers or 3-5 years of successful technical service experience. A Bachelor's degree in chemistry, engineering or another scientific major is preferred, but not required. Other Skills And Qualifications Networking, Written and Oral Skills, Closing Skills, Motivation for Sales, Identification of Customer Needs and Challenges, Sales Planning, Market Knowledge, Meeting Sales Goals, Professionalism #J-18808-Ljbffr STI Polymer