Windows Systems Administrator

Virtual Vocations Inc

Delivering advanced technical support for Windows environments, the full-time Senior Administrator will utilize English and Arabic language proficiency to resolve complex incidents, conduct troubleshooting, and enhance operational efficiency while ensuring a strong security posture. Key Responsibilities Provide advanced technical support and troubleshooting for Windows systems, ensuring clear communication in both English and Arabic Perform root cause analysis for escalated incidents and implement effective solutions to address technical and security issues Update and manage technical knowledge bases in both languages, ensuring relevant documentation is accessible for team use Required Qualifications Advanced proficiency in Windows operating system administration and troubleshooting In-depth knowledge of diagnostic and remote support tools for Windows environments Advanced understanding of incident management, root cause analysis, and ticketing systems Proficiency in maintaining and updating technical documentation and knowledge bases Experience with customer service principles and techniques for IT support

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Vacancy posted 3 days ago

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