Director of Operations

Job Description

Job Description

Job Summary

This position is responsible for overseeing a company’s organizational processes and operations to ensure productivity and quality.

• Plans, organizes, and directs production, administrative, and warehouse activities to meet or exceed established production goals in a cost-effective manner.
• Designs, develops, and implements processes that increase yield and/or improve quality for all manufacturing.
• Performs workflow analysis and develops methods for the production team.
• Coordinates with managers and supervisors to establish production and quality control standards.
• Builds alliances and partnerships with other organizations.
• Coordinates with customer service manager to resolve all operational customer complaints.
• Develops, implements, and maintains processes, procedures, and programs to improve the safety, productivity, and profitability of the operation
• Implements and maintains DOT/OSHA and company programs and standards.
• Ensures that employees and managers have the required safety training and are consistently working in a safe manner; develops and implements safety programs to reduce accidents and injuries.
• Coordinates with managers to address organizational needs, equipment utilization and maintenance.
• Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.
• Ensures that operational supplies are always on hand and available.
• Ensures that warehouse operations comply with federal, state, local, and/or company policies and regulations.
• Prepares all required reports and correspondence.
• Develops, implements, and monitors department budget; manages expenses within approved budget constraints.
• Identifies, documents, and implements opportunities for continuous improvement.

• Keeps up to date on overall activities of the team, identifies problem areas and takes corrective actions.
• Performs other related duties as assigned by management.

• 2 years of related experience and/or training.
• Manufacturing Software.
• Spreadsheet Software (Excel).
• Contract Management Systems.
• Inventory Software.
• Order Processing Systems.
• Word Processing Software (Word).
• Electronic Mail Software (Outlook).
• Presentation software (PowerPoint).
• Inventory management.

Other skills required :

• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Knowledge of organizational effectiveness and operations management.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.
• Solid understanding of financial management.

Competencies:

• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

We take pride in putting our people first. We are an equal opportunity employer and offer a comprehensive benefits package that includes medical, dental, and vision coverage.

All qualified applicants will receive consideration for employment based on objective, job-related criteria and without regard to age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or any other characteristic protected by applicable law.