Service Advisor

Premier1 Auto Care

Fair Oaks Ranch, TX

Job responsibilities to include (but not limited to):

Be an ambassador for the Premier1 Automotive brand and its core values
Greet/respond to customers in person, on the phone, or email using established guidelines and processes
Follow-up with customer inquiries within 10 minutes
Document customer concerns, open service ticket, and work with Technicians and Operations Manager to assign ticket to technician as appropriate
Communicate vehicle diagnosis, repair recommendations, and regular status updates to customers in a timely manner
Follow-up with customers to ensure their repair and service needs are met
Meet and Exceed customer service expectations of our customers every time
Order parts
Other duties and responsibilities, as assigned

We offer:

Benefits package including Healthcare, dental, vision.
A one-of-a-kind business, designed from the ground up around its customers and employees
A brand-new and state-of-the art facility featuring a children's play area, Wi-Fi, massage chairs, and other amenities
Industry leading training and career development opportunities

Requirements:

High-school diploma or equivalent
Solid track record of providing exceptional customer service
Must be able to work in a fast paced environment
Automotive experience preferred
be able to work at least 2 Saturday's per month (8am-Noon)
Have a valid driver's license and maintain a safe driving record
Be able to pass a pre-employment screening including a background check. Premier1 promotes a drug-free work environment.

Department Sales Role Service Advisor Locations The Dominion

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Vacancy posted 4 days ago

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